2009, ISBN: 9780470440582
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Service Management for Dummies by Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman - used book
ISBN: 9780470440582
A plain-English guide to managing IT from the customer's perspectivePractical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its c… More...
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2009, ISBN: 9780470440582
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2009, ISBN: 9780470440582
Trade paperback, New., Trade paperback (US). Glued binding. 314 p. Contains: Unspecified, Illustrations, black & white, Figures. For Dummies., [PU: For Dummies]
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2009, ISBN: 0470440589
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2009, ISBN: 9780470440582
Buch, Softcover, A plain?English guide to managing IT from the customer?s perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands o… More...
Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman:
Service Management for Dummies by Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman - used bookISBN: 9780470440582
A plain-English guide to managing IT from the customer's perspectivePractical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its c… More...
2009
ISBN: 9780470440582
Paperback, Minor shelf wear Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may s… More...
2009, ISBN: 9780470440582
Trade paperback, New., Trade paperback (US). Glued binding. 314 p. Contains: Unspecified, Illustrations, black & white, Figures. For Dummies., [PU: For Dummies]
2009, ISBN: 0470440589
[EAN: 9780470440582], Gebraucht, sehr guter Zustand, [PU: For Dummies], Very Good Copy. Customer Service Guaranteed, Books
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Details of the book - Service Management For Dummies
EAN (ISBN-13): 9780470440582
ISBN (ISBN-10): 0470440589
Paperback
Publishing year: 2009
Publisher: John Wiley & Sons Ltd
314 Pages
Weight: 0,512 kg
Language: eng/Englisch
Book in our database since 2009-09-08T15:43:08-04:00 (New York)
Detail page last modified on 2023-09-22T06:14:21-04:00 (New York)
ISBN/EAN: 9780470440582
ISBN - alternate spelling:
0-470-44058-9, 978-0-470-44058-2
Alternate spelling and related search-keywords:
Book author: fern, judith, hurwitz, kaufman, robin, halper
Book title: management dummies, self service, computer
Information from Publisher
Author: Judith Hurwitz; Robin Bloor; Marcia Kaufman; Fern Halper
Title: Service Management For Dummies
Publisher: For Dummies; John Wiley & Sons
336 Pages
Publishing year: 2009-05-29
Weight: 0,498 kg
Language: English
29,90 € (DE)
Not available (reason unspecified)
187mm x 233mm x 17mm
BC; Hardcover, Softcover / Informatik, EDV/Anwendungs-Software; Informatik und Informationstechnologie; Computer-Ratgeber; End-User Computing; IT Service Management; Other Software (Non-Microsoft); Sonstige Software (außer Microsoft); Sonstige Software (außer Microsoft)
Introduction. Part I: Introducing Service Management. Chapter 1: Understanding Service Management. Chapter 2: Getting Inside Service Management. Chapter 3: The Customer Is King. Part II: Getting the Foundation in Place. Chapter 4: Service Management Standards and Best Practices. Chapter 5: Implementing ITIL. Chapter 6: Implementing a Service Management Strategy. Chapter 7: Launching into Service Management. Part III: Service Management Technical Foundation. Chapter 8: The Service Management Universe. Chapter 9: The Technical Foundation of Service Management. Chapter 10: Governing the Service Universe. Part IV: Nitty-Gritty Service Management. Chapter 11: Managing the Data Center. Chapter 12: Service Support and the Service Desk. Chapter 13: Desktop and Device Management. Chapter 14: Data Management in a Service Management World. Chapter 15: Virtualizing the Computing Environment. Chapter 16: IT Security and Service Management. Chapter 17: Business Service Management. Chapter 18: Planning the Evolution of the Data Center. Part V: Real Life with Service Management. Chapter 19: Manufacturing. Chapter 20: Health Care. Chapter 21: Retail. Chapter 22: Hospitality. Chapter 23: Education. Chapter 24: Service Provider. Part VI: The Part of Tens. Chapter 25: Ten Service Management Dos and Don'ts. Chapter 26: Ten Swell Service Management Resources. Glossary. Index.More/other books that might be very similar to this book
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