ISBN: 9780080490618

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of th… More...

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.* Presents key concepts and techniques, including a formal development process, in a real-world context* Provides extensive management guidelines* Stresses the importance of staff selection and training; PDF; Business,Finance and Law > Business & management > Sales & marketing > Customer services, Elsevier Science<

ISBN: 9780080490618

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of th… More...

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.* Presents key concepts and techniques, including a formal development process, in a real-world context* Provides extensive management guidelines* Stresses the importance of staff selection and training; PDF; Computing, Elsevier Science<

ISBN: 9780080490618

*Call Center Operation* - Design Operation and Maintenance / pdf eBook für 48.99 € / Aus dem Bereich: eBooks, Sachthemen & Ratgeber, Computer & Internet Medien > Bücher nein eBook als pdf… More...

*Call Center Operation* - Design Operation and Maintenance / pdf eBook für 48.99 € / Aus dem Bereich: eBooks, Sachthemen & Ratgeber, Computer & Internet Medien > Bücher nein eBook als pdf eBooks > Sachthemen & Ratgeber > Computer & Internet, Elsevier Science & Techn.<

ISBN: 9780080490618

Call Center Operation - Design Operation and Maintenance: ab 48.99 € eBooks > Sachthemen & Ratgeber > Computer & Internet Elsevier Science & Techn. eBook als pdf, Elsevier Science & Techn.

2003, ISBN: 9780080490618

Design, Operation, and Maintenance, eBooks, eBook Download (PDF), Auflage, [PU: Elsevier Science], [ED: 1], Elsevier Science, 2003