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Achieving Excellence in Stakeholder Management
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Achieving Excellence in Stakeholder Management - Paperback

2009, ISBN: 9783642055386

Series Editor: Huber, Margit, Springer Berlin Heidelberg, Taschenbuch, Auflage: Softcover reprint of hardcover 1st ed. 2003, 164 Seiten, Publiziert: 2009-12-28T00:00:01Z, Produktgruppe: B… More...

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Scharioth, Joachim Huber, Margit:

Achieving Excellence in Stakeholder Management - First edition

2010, ISBN: 9783642055386

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[ED: Kartoniert / Broschiert], [PU: Springer Berlin Heidelberg], Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Tools for a successful st… More...

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Achieving Excellence in Stakeholder Management
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Achieving Excellence in Stakeholder Management - Paperback

2003

ISBN: 3642055389

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Achieving Excellence in Stakeholder Management ab 79.99 € als Taschenbuch: Softcover reprint of hardcover 1st ed. 2003. Aus dem Bereich: Bücher, Taschenbücher, Wirtschaft & Soziales, Spri… More...

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Joachim Scharioth:
Achieving Excellence in Stakeholder Management - First edition

2010, ISBN: 9783642055386

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Achieving Excellence in Stakeholder Management - Margit Huber
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Achieving Excellence in Stakeholder Management - used book

ISBN: 9783642055386

Livre, [PU: Springer, Berlin/Heidelberg/New York, NY]

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Achieving Excellence in Stakeholder Management
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9783642055386


The term 'stakeholder management' describes the policy towards all interest groups that have a stake in a company. Here, companies using a Stakeholder Management tool give their first-hand account of how this tool enables them to successfully measure, monitor and manage their stakeholders' performance. The experience of these companies highlights how across different sectors and countries strong customer relationships, committed employees and successful relationships with suppliers can be created to stay at the forefront of today's global economy. Company contributions are complemented by expert articles about current business topics such as Performance Measurement, Balanced Scorecard and Data Mining methodologies.

Details of the book - Achieving Excellence in Stakeholder Management


EAN (ISBN-13): 9783642055386
ISBN (ISBN-10): 3642055389
Hardcover
Paperback
Publishing year: 2010
Publisher: Scharioth, Joachim, Springer Berlin Heidelberg
164 Pages
Weight: 0,258 kg
Language: eng/Englisch

Book in our database since 2010-11-04T16:49:46-04:00 (New York)
Book found last time on 2023-01-13T13:53:20-05:00 (New York)
ISBN/EAN: 9783642055386

ISBN - alternate spelling:
3-642-05538-9, 978-3-642-05538-6
Alternate spelling and related search-keywords:
Book author: huber joachim, joachim looks, scharioth
Book title: achieving excellence stakeholder management

Information from Publisher

Author: Joachim Scharioth; Margit Huber
Title: Achieving Excellence in Stakeholder Management
Publisher: Springer; Springer Berlin
151 Pages
Publishing year: 2010-10-13
Berlin; Heidelberg; DE
Printed / Made in
Language: English
53,49 € (DE)
54,99 € (AT)
59,00 CHF (CH)
POD
VIII, 151 p.

BC; Hardcover, Softcover / Wirtschaft/Management; Management und Managementtechniken; Verstehen; CRM; Constituency Relation Management; Customer Relationship Management; Customer Retention; Customer Satisfaction; Market Research; Stakeholder Management; balanced scorecard; business; Costumer Relationship Management; customer relationship management; customer satisfaction; management; market research; marketing; organization; organizations; performance; performance measurement; relationship management; stakeholder; Management; Marketing; Marketing und Vertrieb; BB

From Customer Satisfaction via Stakeholder Management to the Balanced Scorecard.- From Customer Satisfaction to Customer Loyalty: The experience of the Michelin and NFO Infratest Workshop.- What makes TRI*M Methodology effective in improving quality?.- Research on Czech Telecom Customer Retention.- Haspa Quality — from Customer Satisfaction to Customer Retention.- Measuring organizational commitment in merging companies with NFO TRI*M.- Setting up a Customer Retention System for a major bank in Germany.- Data Matching and Data Mining with EX?A?MINE: putting TRI*M results into immediate action.- Company-specific deployment of TRI*M results.- The Customer Retention Index as a marketing performance measurement tool for trade fairs.- Auditing firms today and tomorrow.- A memorable meeting.
Tools for a successful stakeholder management With case studies that demonstrate the applicability and success of the tools Includes supplementary material: sn.pub/extras

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