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Signposts to Service Excellence - Shonhiwa, Shepherd
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ISBN: 9781868881680

The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phenomenon and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa. Signposts to Service Excellence Shonhiwa, Shepherd The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phenomenon and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa.

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Signposts to Service Excellence, The African Paradigm - Shepherd Shonhiwa
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2001, ISBN: 9781868881680

ID: 1001004005392348

The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phenomenon and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa.Taal: Engels; Afmetingen: 9x229x152 mm; Gewicht: 249,00 gram; Verschijningsdatum: juni 2001; ISBN10: 1868881687; ISBN13: 9781868881680; , Engelstalig | Paperback | 2001, Economie & Bedrijf, Bedrijfssectoren, Marketing & Communicatie, Consumentengedrag, Economie & Bedrijf, Ondernemerschap & Mkb, Unisa Press

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Signposts to Service Excellence - Shepherd Shonhiwa
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Shepherd Shonhiwa:
Signposts to Service Excellence - new book

ISBN: 9781868881680

ID: 515163714

The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phenomenon and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa. Signposts to Service Excellence Buch (fremdspr.) Bücher, Unisa Press

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Signposts to Service Excellence - Shonhiwa, Shepherd
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The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phenomenon and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa. Signposts to Service Excellence Shonhiwa, Shepherd, Unisa Press

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Signposts to Service Excellence: The African Paradigm - Shepherd Shonhiwa
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Shepherd Shonhiwa:
Signposts to Service Excellence: The African Paradigm - Paperback

ISBN: 9781868881680

ID: 9781868881680

Signposts to Service Excellence: The African Paradigm Signposts-to-Service-Excellence~~Shepherd-Shonhiwa Business>Sales>Sales Paperback, African Books Collective Limited

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Signposts to Service Excellence

The background to this book is giving an understanding of the unique characteristics of African people, which tend to be overlooked in business situations. It draws educational parallels between the concept of customer service as a cultural phenomenon and practice in the prominent business enterprises around the world. The author analyses successes and failures in many fields: the business sector, political arena, quasi-government institutions, the public sector, the professions and the grass-roots community. Trends and practices in Africa are presented providing an information resource both within and outside Africa.

Details of the book - Signposts to Service Excellence


EAN (ISBN-13): 9781868881680
ISBN (ISBN-10): 1868881687
Paperback
Publishing year: 1992
Publisher: Unisa Press
164 Pages
Weight: 0,249 kg
Language: eng/Englisch

Book in our database since 20.11.2007 11:45:33
Book found last time on 30.09.2016 15:09:42
ISBN/EAN: 9781868881680

ISBN - alternate spelling:
1-86888-168-7, 978-1-86888-168-0


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