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Smiling Down the Line: Info-Service Work in the Global Economy - Bob Russell
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Bob Russell:
Smiling Down the Line: Info-Service Work in the Global Economy - new book

ISBN: 9781442609815

ID: 978144260981

Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell''s Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization and contemporary managerial practices as centres are outsourced to poorer countries such as India and as new forms of management are introduced, refined, and discarded.Invoking extensive labour force surveys and interviews from Australia and India, Russell examines employee representation, work intensity, stress, emotional labour, and job skills in the call centre work environment. The cross-national approach of Smiling Down the Line highlights the effects of globalization and scrutinizes the similarities and differences that exist in info-service work between different industries and in different countries. Bob Russell, Books, Smiling Down the Line: Info-Service Work in the Global Economy Books, University of Toronto Press, Scholarly Publishing Division

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Smiling Down the Line: Info-Service Work in the Global Economy - Russell, Bob
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Russell, Bob:
Smiling Down the Line: Info-Service Work in the Global Economy - used book

ISBN: 9781442609815

ID: 6750261

Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization and contemporary managerial practices as centres are outsourced to poorer countries such as India and as new forms of management are introduced, refined, and discarded. Invoking extensive labour force surveys and interviews from Australia and India, Russell examines employee representation, work intensity, stress, emotional labour, and job skills in the call centre work environment. The cross-national approach of Smiling Down the Line highlights the effects of globalization and scrutinizes the similarities and differences that exist in info-service work between different industries and in different countries. Smiling Down the Line: Info-Service Work in the Global Economy Russell, Bob, University of Toronto Press

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Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - Russell, Bob
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Russell, Bob:
Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - used book

2009, ISBN: 1442609818

ID: 15091015063

[EAN: 9781442609815], Gebraucht, guter Zustand, [PU: University of Toronto Press, Scholarly Publishing Division], Business & Economics|Industries|Media & Communications Industries, Former Library book. Shows some signs of wear, and may have some markings on the inside.

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Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - Bob Russell
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Bob Russell:
Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - Paperback

2009, ISBN: 9781442609815

ID: 455903118

University of Toronto Press, Scholarly Publishing Division, 2009-09-12. Paperback. Very Good. Buy with confidence. Excellent Customer Service & Return policy. Ships Fast. Expedite Shipping Available., University of Toronto Press, Scholarly Publishing Division, 2009-09-12

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Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - Russell, Bob
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Russell, Bob:
Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - used book

2009, ISBN: 1442609818

ID: 14591522049

[EAN: 9781442609815], Gebraucht, wie neu, [PU: University of Toronto Press, Scholarly Publishing Division], Business & Economics|Industries|Media & Communications Industries, Book in almost Brand New condition.

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Better World Books, Mishawaka, IN, U.S.A. [51315977] [Rating: 5 (von 5)]
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Details of the book
Smiling Down the Line: Info-Service Work in the Global Economy
Author:

Russell, Bob

Title:

Smiling Down the Line: Info-Service Work in the Global Economy

ISBN:

Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

Details of the book - Smiling Down the Line: Info-Service Work in the Global Economy


EAN (ISBN-13): 9781442609815
ISBN (ISBN-10): 1442609818
Paperback
Publishing year: 2009
Publisher: UNIV OF TORONTO PR
352 Pages
Weight: 0,522 kg
Language: eng/Englisch

Book in our database since 19.03.2010 23:27:44
Book found last time on 26.06.2016 12:20:23
ISBN/EAN: 9781442609815

ISBN - alternate spelling:
1-4426-0981-8, 978-1-4426-0981-5


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