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8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T. - Cramm, Susan
book is out-of-stock
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Cramm, Susan:

8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T. - new book

ISBN: 9781422131664

ID: 37866426

Crack the secret code of how IT departments really work and what makes IT professionals tick. Why can´t operational managers ever get what they really want from IT? Why is the relationship so fraught with frustration from all parties? IT managers and business leaders simply don´t understand each other, the way they think, the pressures they face and the goals they are trying to achieve. Enter Susan Cramm, the prospective Deborah Tannen of the Business-IT relationship. Personality-wise, if men are from Mars and women are from Venus, then the IT people are from Microsoft and their business partners are from Apple. In spite of great effort to become more business-smart, line and IT managers have very different backgrounds and experiences which make it difficult to communicate what they do and why and how they do it. Different pressures and incentives further increase the difficulty of forming positive IT-business relationships. While line managers need to ´get ´er done now´ to support the needs of their function or units (or pay the price in terms of near term business results and bonuses), IT managers need to ´get ´er done right´ to support the longer term needs of the enterprise (or pay the price in terms of fragmented, fragile systems.) The key to reconciling these and other differences is to figure out how to manage the paradox. If you want to get what you want from IT, you need to shift your perspective and look through the eyes of your IT partners. Doing so will allow you to develop a single version of ´truth´ and give you the insight necessary to change the relationship for the better. Similarly, this book will help dispel the notion that managers can ´hand off´ their IT responsibility to the IT organization and will provide the tools to incorporate the management of IT into their daily leadership agenda and repertoire. Business leaders should assume accountability for IT, much as they have assumed accountability for the management of the financial and human resource asset and build the necessary capabilities into their organization. The core ideas in this book also promise to have applicability to managing other relationships between business units and specialized service providers. Think supply-chain management, or better yet, graphic design. Crack the secret code of how IT departments really work and what makes IT professionals tick. Why can´t operational managers ever get what they really want from IT? Why is the relationship so fraught with frustration from all parties? IT managers and business leaders simply don´t understand each other, the way they think, the pressures they face and the goals they are trying to achieve. Enter Susan Cramm, the prospective Deborah Tannen of the Business-IT relationship. Personality-wise, if men Buch > Sozialwissenschaften, Recht & Wirtschaft > Wirtschaft > Management, Perseus Books; Mcgraw-Hill Professional

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8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T. - Susan Cramm
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Susan Cramm:

8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T. - new book

ISBN: 9781422131664

ID: dbf1e216e47886c9a0fe4ff10f5af61e

How to Move Beyond the Frustrations to Form a New Partnership with IT Crack the secret code of how IT departments really work and what makes IT professionals tick. Why can't operational managers ever get what they really want from IT? Why is the relationship so fraught with frustration from all parties? IT managers and business leaders simply don't understand each other, the way they think, the pressures they face and the goals they are trying to achieve. Enter Susan Cramm, the prospective Deborah Tannen of the Business-IT relationship. Personality-wise, if men are from Mars and women are from Venus, then the IT people are from Microsoft and their business partners are from Apple. In spite of great effort to become more business-smart, line and IT managers have very different backgrounds and experiences which make it difficult to communicate what they do and why and how they do it. Different pressures and incentives further increase the difficulty of forming positive IT-business relationships. While line managers need to 'get 'er done now' to support the needs of their function or units (or pay the price in terms of near term business results and bonuses), IT managers need to 'get 'er done right' to support the longer term needs of the enterprise (or pay the price in terms of fragmented, fragile systems.) The key to reconciling these and other differences is to figure out how to manage the paradox. If you want to get what you want from IT, you need to shift your perspective and look through the eyes of your IT partners. Doing so will allow you to develop a single version of 'truth' and give you the insight necessary to change the relationship for the better. Similarly, this book will help dispel the notion that managers can 'hand off' their IT responsibility to the IT organization and will provide the tools to incorporate the management of IT into their daily leadership agenda and repertoire. Business leaders should assume accountability for IT, much as they have assumed accountability for the management of the financial and human resource asset and build the necessary capabilities into their organization. The core ideas in this book also promise to have applicability to managing other relationships between business units and specialized service providers. Think supply-chain management, or better yet, graphic design. Bücher / Fremdsprachige Bücher / Englische Bücher 978-1-4221-3166-4, Harvard Business

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8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T. - Susan Cramm
book is out-of-stock
(*)
Susan Cramm:
8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T. - new book

ISBN: 9781422131664

ID: 222877232

Crack the secret code of how IT departments really work and what makes IT professionals tick. Why can´t operational managers ever get what they really want from IT? Why is the relationship so fraught with frustration from all parties? IT managers and business leaders simply don´t understand each other, the way they think, the pressures they face and the goals they are trying to achieve. Enter Susan Cramm, the prospective Deborah Tannen of the Business-IT relationship. Personality-wise, if men are from Mars and women are from Venus, then the IT people are from Microsoft and their business partners are from Apple. In spite of great effort to become more business-smart, line and IT managers have very different backgrounds and experiences which make it difficult to communicate what they do and why and how they do it. Different pressures and incentives further increase the difficulty of forming positive IT-business relationships. While line managers need to ´get ´er done now´ to support the needs of their function or units (or pay the price in terms of near term business results and bonuses), IT managers need to ´get ´er done right´ to support the longer term needs of the enterprise (or pay the price in terms of fragmented, fragile systems.) The key to reconciling these and other differences is to figure out how to manage the paradox. If you want to get what you want from IT, you need to shift your perspective and look through the eyes of your IT partners. Doing so will allow you to develop a single version of ´truth´ and give you the insight necessary to change the relationship for the better. Similarly, this book will help dispel the notion that managers can ´hand off´ their IT responsibility to the IT organization and will provide the tools to incorporate the management of IT into their daily leadership agenda and repertoire. Business leaders should assume accountability for IT, much as they have assumed accountability for the management of the financial and human resource asset and build the necessary capabilities into their organization. The core ideas in this book also promise to have applicability to managing other relationships between business units and specialized service providers. Think supply-chain management, or better yet, graphic design. How to Move Beyond the Frustrations to Form a New Partnership with IT Buch (fremdspr.) Bücher>Fremdsprachige Bücher>Englische Bücher, Harvard Business

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8 Things We Hate About It
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8 Things We Hate About It - new book

ISBN: 9781422131664

ID: 9265996

Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating! How to build a relationship that puts you firmly in control and produces the business. Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating! How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers. Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do. Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth,' and assuming accountability for IT just as you've done for management of your firm's financial and human resources. Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it's a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT. Books, Business, Finance and Law~~Business and Management~~Management & Management Techniques, 8 Things We Hate About It~~Book~~9781422131664~~Susan Cramm, , , , , , , , , ,

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8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT - Susan Cramm
book is out-of-stock
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Susan Cramm:
8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT - used book

ISBN: 1422131661

ID: 5625966

Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating!How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers.Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do.Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth,' and assuming accountability for IT just as you've done for management of your firm's financial and human resources.Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it's a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT. business,business and investing,business and management,computer science,computers,computers and technology,industries and professions,information management,information systems,management Computer Science, Harvard Business Review Press

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Details of the book
8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T.
Author:

Cramm, Susan

Title:

8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T.

ISBN:

9781422131664

A provocative, practical and concise guide to how business leaders can get over the frustrations and make the most of their IT managers and departments.

Details of the book - 8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T.


EAN (ISBN-13): 9781422131664
ISBN (ISBN-10): 1422131661
Hardcover
Paperback
Publishing year: 2010
Publisher: HARVARD BUSINESS
194 Pages
Weight: 0,211 kg
Language: eng/Englisch

Book in our database since 09.05.2010 11:00:27
Book found last time on 25.02.2017 15:15:10
ISBN/EAN: 9781422131664

ISBN - alternate spelling:
1-4221-3166-1, 978-1-4221-3166-4

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