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Handbook of Veterinary Communication Skills - Gray, Carol; Moffett, Jenny
book is out-of-stock
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Gray, Carol; Moffett, Jenny:

Handbook of Veterinary Communication Skills - new book

2011, ISBN: 1118261178

ID: 9781118261170

In englischer Sprache. Verlag: John Wiley & Sons, Contributors vii Foreword ix Acknowledgements xi Introduction xiii Chapter 1 Basic communication skills 1 Mary Kirwan Introduction 1 Background and origins 1 The importance of communication 2 Definition of key terms 3 Models of communication 4 Verbal and non-verbal communication 7 Listening 15 The cultural context of communication 21 Summary 22 References 22 Chapter 2 A framework for the veterinary consultation 25 Alan Radford Introduction 25 A guide to the veterinary consultation based on the Calgary-Cambridge observation guide 27 The physical examination 37 Closing the consultation 37 Summary 38 References 38 Chapter 3 Professional, ethical and legal aspects of communication 39 Carol Gray Introduction 39 Communicating professionalism 39 Gathering information from clients 41 Giving information to clients 42 Informed consent 47 References 59 Chapter 4 Compassionate communication: working with grief 62 Susan Elizabeth Dawson Introduction 62 The HCAB 63 Review of quality-of-life indicators 93 Setting up and running continuing care clinics 95 PET loss support groups 96 CPD opportunities 97 Resources and useful websites 97 References 98 Chapter 5 Dealing with difficult situations 100 Carol Gray and Jenny Moffett Introduction 100 The use of veterinary communication skills at the end-of-life 100 A seven-step approach to communication at the end-of-life 102 Euthanasia - before, during and after 105 Welfare concerns 109 Informed clients 110 Communicating cost 112 Dealing with anger 115 Communication of mistakes 118 References 122 Chapter 6 Communicating with colleagues 127 Geoff Little Introduction 127 The team and its leader 128 Induction schemes and mentoring 131 Appraisals 132 Exit interview 133 Delegation 134 Standard operating procedures 136 Staff suggestion scheme 139 Practice meetings 142 Reporting structure 144 Rotas 145 Interpractice communication 145 References 147 Chapter 7 Communicating with a wider audience 149 Jenny Moffett Public speaking for beginners 149 Veterinary medicine and the media - a meeting of two worlds 155 References 166 Chapter 8 Communication and self-care in the veterinaryprofession 168 Communication, stress and the individual 168 Martina A. Kinsella The first step to inner freedom 169 Moving from victim to victor 170 Implementing change 171 Learning assertiveness skills and becoming an assertive individual 173 Beyond words: communication, social relationship and health 176 David Bartram The disclosure phenomenon 177 Importance of social relationships 180 The role of telephone support helplines 183 Summary and conclusions 185 Acknowledgements 185 References (Communication, stress and the individual) 185 Further reading (Communication, stress and the individual) 186 References (Beyond words: communication, social relationships and health) 186 Index 190, PC-PDF, 132 Seiten, 132 Seiten, 1., Auflage, [GR: 9698 - Nonbooks, PBS / Medizin/Veterinärmedizin], [SW: - Tiermedizin], [Ausgabe: 1][PU:John Wiley & Sons]

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Handbook of Veterinary Communication Skills - Gray, Carol; Moffett, Jenny
book is out-of-stock
(*)

Gray, Carol; Moffett, Jenny:

Handbook of Veterinary Communication Skills - new book

2011, ISBN: 1118261178

ID: 9781118261170

In englischer Sprache. Verlag: John Wiley & Sons, Contributors vii Foreword ix Acknowledgements xi Introduction xiii Chapter 1 Basic communication skills 1 Mary Kirwan Introduction 1 Background and origins 1 The importance of communication 2 Definition of key terms 3 Models of communication 4 Verbal and non-verbal communication 7 Listening 15 The cultural context of communication 21 Summary 22 References 22 Chapter 2 A framework for the veterinary consultation25 Alan Radford Introduction 25 A guide to the veterinary consultation based on theCalgary-Cambridge observation guide 27 The physical examination 37 Closing the consultation 37 Summary 38 References 38 Chapter 3 Professional, ethical and legal aspects ofcommunication 39 Carol Gray Introduction 39 Communicating professionalism 39 Gathering information from clients 41 Giving information to clients 42 Informed consent 47 References 59 Chapter 4 Compassionate communication: working with grief62 Susan Elizabeth Dawson Introduction 62 The HCAB 63 Review of quality-of-life indicators 93 Setting up and running continuing care clinics 95 PET loss support groups 96 CPD opportunities 97 Resources and useful websites 97 References 98 Chapter 5 Dealing with difficult situations 100 Carol Gray and Jenny Moffett Introduction 100 The use of veterinary communication skills at the end-of-life100 A seven-step approach to communication at the end-of-life102 Euthanasia - before, during and after 105 Welfare concerns 109 Informed clients 110 Communicating cost 112 Dealing with anger 115 Communication of mistakes 118 References 122 Chapter 6 Communicating with colleagues 127 Geoff Little Introduction 127 The team and its leader 128 Induction schemes and mentoring 131 Appraisals 132 Exit interview 133 Delegation 134 Standard operating procedures 136 Staff suggestion scheme 139 Practice meetings 142 Reporting structure 144 Rotas 145 Interpractice communication 145 References 147 Chapter 7 Communicating with a wider audience 149 Jenny Moffett Public speaking for beginners 149 Veterinary medicine and the media - a meeting of twoworlds 155 References 166 Chapter 8 Communication and self-care in theveterinaryprofession 168 Communication, stress and the individual 168 Martina A. Kinsella The first step to inner freedom 169 Moving from victim to victor 170 Implementing change 171 Learning assertiveness skills and becoming an assertive individual 173 Beyond words: communication, social relationship and health176 David Bartram The disclosure phenomenon 177 Importance of social relationships 180 The role of telephone support helplines 183 Summary and conclusions 185 Acknowledgements 185 References (Communication, stress and the individual) 185 Further reading (Communication, stress and the individual)186 References (Beyond words: communication, social relationshipsand health) 186 Index 190, PC-PDF, 132 Seiten, 132 Seiten, 1., Auflage, [GR: 9698 - Nonbooks, PBS / Medizin/Veterinärmedizin], [SW: - Tiermedizin], [Ausgabe: 1][PU:John Wiley & Sons]

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Handbook of Veterinary Communication Skills - Gray, Carol; Moffett, Jenny
book is out-of-stock
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Gray, Carol; Moffett, Jenny:
Handbook of Veterinary Communication Skills - First edition

2011

ISBN: 1118261178

ID: 9781118261170

In englischer Sprache. Verlag: Wiley, J, Contributors vii Foreword ix Acknowledgements xi Introduction xiii Chapter 1 Basic communication skills 1 Mary Kirwan Introduction 1 Background and origins 1 The importance of communication 2 Definition of key terms 3 Models of communication 4 Verbal and non-verbal communication 7 Listening 15 The cultural context of communication 21 Summary 22 References 22 Chapter 2 A framework for the veterinary consultation 25 Alan Radford Introduction 25 A guide to the veterinary consultation based on the Calgary-Cambridge observation guide 27 The physical examination 37 Closing the consultation 37 Summary 38 References 38 Chapter 3 Professional, ethical and legal aspects of communication 39 Carol Gray Introduction 39 Communicating professionalism 39 Gathering information from clients 41 Giving information to clients 42 Informed consent 47 References 59 Chapter 4 Compassionate communication: working with grief 62 Susan Elizabeth Dawson Introduction 62 The HCAB 63 Review of quality-of-life indicators 93 Setting up and running continuing care clinics 95 PET loss support groups 96 CPD opportunities 97 Resources and useful websites 97 References 98 Chapter 5 Dealing with difficult situations 100 Carol Gray and Jenny Moffett Introduction 100 The use of veterinary communication skills at the end-of-life 100 A seven-step approach to communication at the end-of-life 102 Euthanasia - before, during and after 105 Welfare concerns 109 Informed clients 110 Communicating cost 112 Dealing with anger 115 Communication of mistakes 118 References 122 Chapter 6 Communicating with colleagues 127 Geoff Little Introduction 127 The team and its leader 128 Induction schemes and mentoring 131 Appraisals 132 Exit interview 133 Delegation 134 Standard operating procedures 136 Staff suggestion scheme 139 Practice meetings 142 Reporting structure 144 Rotas 145 Interpractice communication 145 References 147 Chapter 7 Communicating with a wider audience 149 Jenny Moffett Public speaking for beginners 149 Veterinary medicine and the media - a meeting of two worlds 155 References 166 Chapter 8 Communication and self-care in the veterinaryprofession 168 Communication, stress and the individual 168 Martina A. Kinsella The first step to inner freedom 169 Moving from victim to victor 170 Implementing change 171 Learning assertiveness skills and becoming an assertive individual 173 Beyond words: communication, social relationship and health 176 David Bartram The disclosure phenomenon 177 Importance of social relationships 180 The role of telephone support helplines 183 Summary and conclusions 185 Acknowledgements 185 References (Communication, stress and the individual) 185 Further reading (Communication, stress and the individual) 186 References (Beyond words: communication, social relationships and health) 186 Index 190, PC-PDF, 132 Seiten, 1., Auflage, [GR: 9698 - Nonbooks, PBS / Medizin/Veterinärmedizin], [Ausgabe: 1]

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Handbook Of Veterinary Communication Skills
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Handbook Of Veterinary Communication Skills - new book

ISBN: 9781118261170

This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business. The book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as: Real-life case studies to help you apply your learning to real scenariosSimple step-by-step guidelines showing you how to deal with specific situationsExamples of written resources you can USE in practiceThis valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors. eBooks Medical~~Veterinary Medicine Handbook Of Veterinary Communication Skills~~EBook~~9781118261170~~Jenny Moffett, Carol Gray Handbook Of Veterinary Communication Skills

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Handbook of Veterinary Communication Skills - Carol Gray;  Jenny Moffett
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Carol Gray; Jenny Moffett:
Handbook of Veterinary Communication Skills - First edition

2013, ISBN: 9781118261170

ID: 26239176

[ED: 1], Auflage, eBook Download (EPUB,PDF), eBooks, [PU: Wiley-Blackwell]

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Details of the book
Handbook of Veterinary Communication Skills
Author:

Gray, Carol; Moffett, Jenny

Title:

Handbook of Veterinary Communication Skills

ISBN:

9781118261170

Details of the book - Handbook of Veterinary Communication Skills


EAN (ISBN-13): 9781118261170
ISBN (ISBN-10): 1118261178
Publishing year: 2011
Publisher: Wiley, J
132 Pages
Language: eng/Englisch

Book in our database since 20.09.2007 07:17:00
Book found last time on 09.06.2016 18:50:31
ISBN/EAN: 9781118261170

ISBN - alternate spelling:
1-118-26117-8, 978-1-118-26117-0

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