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Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience - Robert C. Ford, Michael C. Sturman, Cherrill Heaton
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Robert C. Ford, Michael C. Sturman, Cherrill Heaton:

Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience - First edition

2011, ISBN: 1111307733

Paperback, Hardcover

[SR: 1026117], Paperback, [EAN: 9781111307738], Delmar Cengage Learning, Delmar Cengage Learning, Book, [PU: Delmar Cengage Learning], 2011-02-01, Delmar Cengage Learning, HardCover. Pub … More...

  - Prodotto nuovo. Shipping costs:Europa zona 1: GBP 5,48 per articolo.. Usually dispatched within 1-2 business days. Le spese di spedizione possono differire dai costi effettivi. (EUR 4.80) maddybooks2015
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Heaton, Cherrill:

Principles of Guest Services in Hospitality - new book

ISBN: 9781111307738

Managing Quality Service In Hospitality: How Organization Achieve Excellence In The Guest Experience, International Edition teaches the concept and principles of treating customers as gue… More...

  - new Shipping costs:zzgl. Versandkosten, plus shipping costs studystore.nl
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Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience - Robert C. Ford, Michael C. Sturman, Cherrill Heaton
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Robert C. Ford, Michael C. Sturman, Cherrill Heaton:
Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience - Paperback

ISBN: 1111307733

[SR: 289285], Taschenbuch, [EAN: 9781111307738], Cengage Learning, Inc, Cengage Learning, Inc, Book, [PU: Cengage Learning, Inc], Cengage Learning, Inc, 58253011, Tourismus & Gastronomie,… More...

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Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience - Robert C. Ford, Michael C. Sturman, Cherrill Heaton
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Robert C. Ford, Michael C. Sturman, Cherrill Heaton:
Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience - Paperback

ISBN: 1111307733

[SR: 1240310], Taschenbuch, [EAN: 9781111307738], Cengage Learning, Inc, Cengage Learning, Inc, Book, [PU: Cengage Learning, Inc], Cengage Learning, Inc, 58253011, Tourismus & Gastronomie… More...

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Ford, C. Robert:
Managing Quality Service in Hospitality How Organizations Achieve Excellence in the Guest Experience - Paperback

ISBN: 1111307733

[EAN: 9781111307738], Usato, [SC: 31.34], [PU: Delmar Cengage Learning], Softcover, International Edition. This is an International Edition

  - NOT NEW BOOK. Shipping costs: EUR 31.34 TextbookRush, Grandview Heights, OH, U.S.A. [6670492] [Rating: 4 (su 5)]
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Details of the book
Ise Principles of Guest Services in Hospitality. Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton
Author:
Title:
ISBN:

9781111307738


Teaches the concept and principles of treating customers as guests. This title covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others.

Details of the book - Ise Principles of Guest Services in Hospitality. Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton


EAN (ISBN-13): 9781111307738
ISBN (ISBN-10): 1111307733
Hardcover
Paperback
Publishing year: 2011
Publisher: DELMAR
Language: eng/Englisch

Book in our database since 2011-10-11T21:13:38-04:00 (New York)
Book found last time on 2018-03-20T03:56:07-04:00 (New York)
ISBN/EAN: 9781111307738

ISBN - alternate spelling:
1-111-30773-3, 978-1-111-30773-8
Alternate spelling and related search-keywords:
Book author: heaton, stur, robert sturm
Book title: hospital, managing quality service hospitality how organizations achieve excellence the guest experience

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