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Why Service Stinks: ...and Exactly What to Do about It! - Gross, T. Scott
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Gross, T. Scott:
Why Service Stinks: ...and Exactly What to Do about It! - new book

ISBN: 9780793176816

Packed with carefully validated research and engaging examples of best and worst practices, "Why Service Stinks" is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices. Author, T. Scott Gross profiles superb server-customer relationships to teach model approaches and shares some unforgettable stories of dreadful service to point out how these situations could have been easily remedied. With wit and authority, Gross shows how managers in any business can improve their customer's experience and encourage repeat business. T. Scott Gross is known as one of the giants in customer service. He is a tireless and celebrated speaker on the topic, with a client roster studded with the biggest businesses in the country. His inside knowledge of these companies, access to top service leaders, and commonsense approach will hit the mark with readers. Features of "Why Service Stinks" include: - Simon says-What management can do to inspire outstanding service. - How to hire a fantastic server-Ten street-smart questions to ask when interviewing. - The influences of consequences-The effects of pay, perks, and benefits on service. - Lessons from the masters-How "Crate & Barrel," "Container Store," and other service leaders do what they do so well. This may be the first research-oriented book on customer service, with complete statistical analysis, but Gross's revered sense of humor comes blazing through the data with anecdotal highlights that put the subject of customer service into perspective. Why Service Stinks: ...and Exactly What to Do about It! Gross, T. Scott Packed with carefully validated research and engaging examples of best and worst practices, this is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices.

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Why Service Stinks - Gross, T. Scott
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Gross, T. Scott:
Why Service Stinks - new book

ISBN: 9780793176816

Packed with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices. Business Business eBook Packed with carefully validated research and engaging examples of best and worst practices, this is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices.

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Why Service Stinks - Gross, T. Scott
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Gross, T. Scott:
Why Service Stinks - new book

ISBN: 9780793176816

ID: 226220

Packed with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices. Business Business eBook, Dearborn Trade Publishing

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Why Service Stinks...: And Exactly What to Do about it - T.Scott Gross
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T.Scott Gross:
Why Service Stinks...: And Exactly What to Do about it - Paperback

2003, ISBN: 9780793176816

ID: 654693842

Kaplan Trade, 2003. This book has soft covers. Ex-library, With usual stamps and markings, In fair condition, suitable as a study copy., Kaplan Trade, 2003

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Why Service Stinks...and Exactly What to Do About It! - Gross, T. Scott
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Why Service Stinks...and Exactly What to Do About It! - used book

ISBN: 9780793176816

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Details of the book
Why Service Stinks: ...and Exactly What to Do about It!
Author:

Gross, T. Scott

Title:

Why Service Stinks: ...and Exactly What to Do about It!

ISBN:

Packed with carefully validated research and engaging examples of best and worst practices, this is a one-stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices.

Details of the book - Why Service Stinks: ...and Exactly What to Do about It!


EAN (ISBN-13): 9780793176816
ISBN (ISBN-10): 0793176816
Paperback
Publishing year: 2003
Publisher: Addison Wesley Publishing Company
229 Pages
Weight: 0,308 kg
Language: eng/Englisch

Book in our database since 20.11.2007 11:45:33
Book found last time on 07.06.2017 13:08:59
ISBN/EAN: 9780793176816

ISBN - alternate spelling:
0-7931-7681-6, 978-0-7931-7681-6


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