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Call Centers For Dummies - Real Bergevin#Afshan Kinder#Winston Siegel#Bruce Simpson
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Real Bergevin#Afshan Kinder#Winston Siegel#Bruce Simpson:

Call Centers For Dummies - new book

2010, ISBN: 9780470678404

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center oper… More...

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Call Centers For Dummies - Gianluigi Ferrari
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Gianluigi Ferrari:

Call Centers For Dummies - new book

ISBN: 9780470678404

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center oper… More...

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Real Bergevin; Afshan Kinder; Winston Siegel; Bruce Simpson:
Call Centers For Dummies - new book

2010

ISBN: 9780470678404

[ED: 2], 2. Auflage, eBook Download (EPUB), eBooks, [PU: John Wiley & Sons]

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Call Centers For Dummies - Real Bergevin
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Real Bergevin:
Call Centers For Dummies - new book

ISBN: 9780470678404

Call Centers For Dummies Call-Centers-For-Dummies~~Real-Bergevin Business>Management>Mgt/Leadership NOOK Book (eBook), Wiley

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Real Bergevin; Afshan Kinder; Winston Siegel; Bruce Simpson:
Call Centers For Dummies - new book

2010, ISBN: 9780470678404

[ED: 2], Auflage, eBook Download (EPUB), eBooks, [PU: For Dummies]

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Call Centers For Dummies
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9780470678404

Details of the book - Call Centers For Dummies


EAN (ISBN-13): 9780470678404
ISBN (ISBN-10): 0470678402
Publishing year: 2010
Publisher: Wiley, J
Language: eng/Englisch

Book in our database since 2009-04-13T09:17:12-04:00 (New York)
Detail page last modified on 2021-12-16T12:52:30-05:00 (New York)
ISBN/EAN: 9780470678404

ISBN - alternate spelling:
0-470-67840-2, 978-0-470-67840-4
Alternate spelling and related search-keywords:
Book author: siegel, real, winston, kinder
Book title: call centers dummies, call center

Information from Publisher

Author: Real Bergevin; Afshan Kinder; Winston Siegel; Bruce Simpson
Title: Call Centers For Dummies
Publisher: For Dummies; John Wiley & Sons
408 Pages
Publishing year: 2010-05-11
Language: English
15,99 € (DE)
Not available (reason unspecified)

EA; E101; E-Book; Nonbooks, PBS / Wirtschaft/Betriebswirtschaft; Betriebswirtschaft und Management; Business & Management; Business & Management Special Topics; Call Center; Spezialthemen Wirtschaft u. Management; Wirtschaft u. Management; Spezialthemen Wirtschaft u. Management; BC

Introduction. Part I: From the Ground Up: An Overview of the CallCenter. Chapter 1: A First Look at Call Centers. Chapter 2: Business Basics: Models and Drivers and Goals, OhMy! Chapter 3: Developing the Cast of Characters. Chapter 4: Building a Call Center of Your Own. Chapter 5: Choosing the Outsourcing Option. Part II: The Master Plan: Finance, Analysis, and ResourceManagement. Chapter 6: Analyze This! Chapter 7: Right People, Right Place, Right Time: ResourceManagement. Chapter 8: Call Center Scheduling: Not As Simple As 1, 2, 3. Part III: Making Life Better with Technology. Chapter 9: An Introduction to Call Center Technology. Chapter 10: Technological Enhancements: Getting the Newest andCoolest Stuff. Chapter 11: Using Home Agents. Part IV: Creating High-Performance Teams. Chapter 12: Hiring and Training. Chapter 13: Creating a Coaching Culture. Chapter 14: Creating a Motivated Workforce. Part V: Ensuring Continuous Improvement. Chapter 15: The Power of Process Improvement. Chapter 16: Mastering Change in Your Organization. Chapter 17: Quality-Control Programs and Certifi cations. Part VI: The Part of Tens. Chapter 18: Ten Ways to Improve Agents' JobSatisfaction. Chapter 19: Ten Questions Every Call Center Manager ShouldAnswer. Chapter 20: Almost Ten Ways to Decrease Call Center Costs and Increase Effi ciency. Appendix A: Key Call Center Definitions and Concepts. Appendix B: Call Center Support Services. Index.

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