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Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World - Jill Griffin
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Jill Griffin:

Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World - hardcover

2009, ISBN: 0470345047

[EAN: 9780470345047], D'occasion, bon état, [SC: 8.2], [PU: Jossey-Bass], Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting tha… More...

NOT NEW BOOK. Shipping costs: EUR 8.20 Discover Books, Toledo, OH, U.S.A. [64434602] [Note: 5 (sur 5)]
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Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World - Griffin, Jill
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Griffin, Jill:

Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World - First edition

2009, ISBN: 9780470345047

Hardcover

Jossey-Bass, Hardcover, Auflage: 1, 288 Seiten, Publiziert: 2009-04-02T00:00:01Z, Produktgruppe: Book, Hersteller-Nr.: Illustrated, 0.21 kg, Books Global Store, Special Features, Books, T… More...

Shipping costs:Usually dispatched within 6 to 7 days. Real shipping costs can differ from the ones shown here. (EUR 5.57) Paper Cavalier UK
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Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World - Griffin, Jill
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Griffin, Jill:
Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World - First edition

2009

ISBN: 9780470345047

Hardcover

Jossey-Bass, Hardcover, Auflage: 1, 288 Seiten, Publiziert: 2009-04-02T00:00:01Z, Produktgruppe: Book, Hersteller-Nr.: Illustrated, 0.21 kg, Books Global Store, Special Features, Books, T… More...

Shipping costs:Real shipping costs can differ from the ones shown here. (EUR 5.57)
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Griffin, Jill:
Taming the Search-And-Switch Customer: Earning Customer Loyalty in a Compulsion-To-Compare World - hardcover

2009, ISBN: 9780470345047

Hard cover, Hardcover. dust jacket wear. light soiling on book edge., Good., Sewn binding. Cloth over boards. With dust jacket. 274 p. Contains: Unspecified, Tables, black & white., San F… More...

Shipping costs: EUR 3.61 DFW, TX, Wagon Wheel Books
5
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Griffin, Jill:
Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World - hardcover

2009, ISBN: 9780470345047

Hardcover, Access codes and supplements are not guaranteed with used items. May be an ex-library book., D'occasion, bon état, [PU: Jossey-Bass]

Shipping costs:plus shipping costs Newport Coast, CA, Tustin

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Bibliographic data of the best matching book

Details of the book
Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World

Praise for Taming the Search-and-Switch Customer "What an excellent wake-up call! Your company's most valuable asset-your loyal customers-have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of enhanced value in the eyes of your customers. A truly important premise to building and maintaining a successful business."? -Gerald Evans, president, Hanes Brands Supply Chain and Asia Business Development "In this dynamic treatise on customer retention, Jill Griffin, The Loyalty Maker, provides updated solutions to meet today's challenge of changing consumer shopping habits. A must-read for all retailers and wholesalers." -Britt Jenkins, chairman of the board, Tandy Brand Accessories, Inc. "Mandatory reading for anyone who manages customer loyalty. A truly thought-provoking read!" -Timothy Keiningham, global chief strategy officer, executive vice president, IPSOS Loyalty "Every company is in the service business now, whether they realize it or not. Jill's book is a great start on how to make your service experiences better than they are today." -Robert Stephen, founder, The Geek Squad "In today's Googlized marketplace, Taming the Search-and-Switch Customer is a must-read." -Ken DeAngelis, general partner, Austin Ventures "Griffin is pure loyalty genius!" -Kelly Cook, vice president, Customer Engagement/CRM, Waste Management

Details of the book - Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World


EAN (ISBN-13): 9780470345047
ISBN (ISBN-10): 0470345047
Hardcover
Publishing year: 2009
Publisher: Jossey-Bass
274 Pages
Weight: 0,491 kg
Language: eng/Englisch

Book in our database since 2007-08-12T13:14:51-04:00 (New York)
Detail page last modified on 2023-07-26T15:04:47-04:00 (New York)
ISBN/EAN: 9780470345047

ISBN - alternate spelling:
0-470-34504-7, 978-0-470-34504-7
Alternate spelling and related search-keywords:
Book author: griffin, evans john, robert service, timothy, kelly, the great challenge, brands, cook, john jenkins, stephen read
Book title: world, cus, search myself, the taming the new, the like switch, jill


Information from Publisher

Author: Jill Griffin
Title: Taming the Search-and-Switch Customer - Earning Customer Loyalty in a Compulsion-to-Compare World
Publisher: John Wiley & Sons
288 Pages
Publishing year: 2009-04-02
Weight: 0,476 kg
Language: English
22,90 € (DE)
Not available (reason unspecified)
164mm x 231mm x 25mm

BB; GB; Hardcover, Softcover / Wirtschaft/Betriebswirtschaft; Betriebswirtschaft und Management; Verbraucherverhalten

Preface. Introduction. Get a Grip. 1. Welcome to the Compulsion-to-Compare Planet. 2. Why Customers Search and Switch. Get the Credit You're Due. 3. Ace Your Buyer's Worth-It Test. 4. Manage Perception Makers and Takers. 5. Be (and Stay) Damn Different. Fortify Your Firewall. 6. Build Customer Trust. 7. Find and Grow Passionate-to-Serve Employees. 8. Look for Tamers That Teach. Move On Now!. 9. Follow the 10 Day Starter Plan. Notes. Acknowledgments. About the Author. Index.

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9780470444146 Taming the Search-and-Switch Customer (Jill Griffin)


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