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A Guide to Service Desk Concepts : Service Desk and the IT Infrastructure Library - Donna Knapp
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ISBN: 0324785062

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A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectively. In this edition, the author also includes references to ITIL V3 best practices, leading quality and IT service management frameworks and standards, up-to-date research, trends, case studies and resources, and the latest information regarding the role of outsourcing and certification in the service desk. business,business and investing,computer science,computers,computers and technology,languages and tools,programming,programming languages,reference,textbooks Programming Languages, Course Technology

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A Guide To Service Desk Concepts: Service Desk And The It Infrastructure Library - Donna Knapp
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A Guide to Service Desk Concepts, Third Edition, discussesthe different types of service desks that exist, how they aremeasured by the organizations they support, the varyingroles and skills required within a typical service desk, and theprocesses and technologies commonly used to ensure theservice desk is operating efficiently and effectively. In this edition,the author also includes references to ITIL(r) V3 best practices,leading quality and IT service management frameworks andstandards, up-to-date research, trends, case studies andresources, and the latest information regarding the role ofoutsourcing and certification in the service desk. Donna Knapp, Books, Computers, A Guide To Service Desk Concepts: Service Desk And The It Infrastructure Library Books>Computers, Course Technology

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A Guide to Service Desk Concepts: Service Desk and the It Infrastructure Library - Donna Knapp
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A Guide to Service Desk Concepts: Service Desk and the It Infrastructure Library - Paperback

ISBN: 0324785062

[SR: 87906], Taschenbuch, [EAN: 9780324785067], Course Technology, Course Technology, Book, [PU: Course Technology], Course Technology, A Guide to Service Desk Concepts Third edition. Full description, 63352011, Informationssysteme, 63350011, Softwareentwicklung, 63336011, Informatik, 62991011, Computer & Internet, 54071011, Genres, 52044011, Fremdsprachige Bücher, 63381011, Programmieren, 63383011, APIs & Betriebsumgebungen, 63373011, Algorithmen, 63421011, C, 63412011, Einführungen, 135279011, Funktional, 63404011, Grafik & Multimedia, 63069011, Java, 63128011, Netzwerk-Programmierung, 63138011, Plattformübergreifende Programmierung, 63248011, Software-Design & Entwicklung, 63461011, Spiele-Programmierung, 63418011, Sprachen & Tools, 62991011, Computer & Internet, 54071011, Genres, 52044011, Fremdsprachige Bücher

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A Guide to Service Desk Concepts: Service Desk and the It Infrastructure Library - Donna Knapp
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A Guide to Service Desk Concepts: Service Desk and the It Infrastructure Library - Paperback

ISBN: 0324785062

[SR: 2921692], Paperback, [EAN: 9780324785067], Swcoll, Swcoll, Book, [PU: Swcoll], Swcoll, A Guide to Service Desk Concepts Third edition. Full description, 71, Computing & Internet, 269189, Certification, 269265, Computer Science, 269899, Databases, 14288081, Digital Lifestyle, 14288151, Digital Music, 13731411, Digital Photography, 14263921, Digital Video, 269655, Hardware, 10781841, Mac OS, 269602, Microsoft Windows, 269520, Networking & Security, 403958, New to Computing, 408230, PC & Video Games, 14224461, Professionals, 269678, Programming, 269870, Software & Graphics, 269623, UNIX & Linux, 269406, Web Development, 1025612, Subjects, 266239, Books

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A Guide to Service Desk Concepts: Service Desk and the IT Infrastructure Library - Donna Knapp
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A Guide to Service Desk Concepts: Service Desk and the IT Infrastructure Library - Paperback

ISBN: 9780324785067

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A Guide to Service Desk Concepts: Service Desk and the IT Infrastructure Library Guide-to-Service-Desk-Concepts~~Donna-Knapp Computers>Windows>Programming Paperback, Cengage Learning

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A Guide to Service Desk Concepts: Service Desk and the It Infrastructure Library

A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectively. In this edition, the author also includes references to ITIL V3 best practices, leading quality and IT service management frameworks and standards, up-to-date research, trends, case studies and resources, and the latest information regarding the role of outsourcing and certification in the service desk.

Details of the book - A Guide to Service Desk Concepts: Service Desk and the It Infrastructure Library


EAN (ISBN-13): 9780324785067
ISBN (ISBN-10): 0324785062
Paperback
Publishing year: 2009
Publisher: COURSE TECHNOLOGY
396 Pages
Weight: 0,635 kg
Language: eng/Englisch

Book in our database since 25.12.2008 13:12:41
Book found last time on 21.11.2017 15:42:38
ISBN/EAN: 9780324785067

ISBN - alternate spelling:
0-324-78506-2, 978-0-324-78506-7


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