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Planning to Implement Service Management by OGC Staff - OGC Staff
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Planning to Implement Service Management by OGC Staff - used book

ISBN: 9780113308774

Organisations are increasingly dependent on the electronic delivery of services to meet customer needs. This publication provides practical guidance on the key issues to be considered whe… More...

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Planning to Implement Service Management - Paperback

2002, ISBN: 0113308779

[EAN: 9780113308774], [SC: 68.06], [PU: The Stationery Office/Tso], A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and und… More...

Shipping costs: EUR 68.06 Jenson Books Inc, Logan, UT, U.S.A. [50746095] [Note: 5 (sur 5)]
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Planning to Implement Service Management (IT Infrastructure Library) - Lloyd, Vernon, Peters, Louk, Rupchock, Kathryn
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Lloyd, Vernon, Peters, Louk, Rupchock, Kathryn:
Planning to Implement Service Management (IT Infrastructure Library) - Paperback

2002

ISBN: 9780113308774

Stationery Office, Taschenbuch, 222 Seiten, Publiziert: 2002-04-10T00:00:01Z, Produktgruppe: Buch, 1.85 kg, Recht, Kategorien, Bücher, Industrie, Branchen & Berufe, Business & Karriere, M… More...

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Planning to Implement Service Management - Ogc
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Ogc:
Planning to Implement Service Management - First edition

2002, ISBN: 9780113308774

Paperback

The Stationery Office/Tso, Paperback, Auflage: 1, 208 Seiten, Publiziert: 2002-04-01T00:00:01Z, Produktgruppe: Book, 0.84 kg, Verkaufsrang: 6178375, Economics, Business & Money, Subjects,… More...

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Ogc:
Planning to Implement Service Management - Paperback

2002, ISBN: 9780113308774

Paperback, D'occasion, bon état, Size: 11x8x0;, [PU: The Stationery Office/Tso]

Shipping costs:plus shipping costs Arlington, TX, Orion Tech
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Planning to Implement Service Management
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ISBN:

9780113308774


The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT service management. The book explains the steps required to implement or improve IT service provision. It provides guidance on alignment of the business needs to IT and enables the reader to assess if IT service provision is meeting the requirements of the business. Where the business requirements are not being met it details the steps necessary to ensure the IT service provision does meet the current and future needs of the business. The aim therefore is to give practical guidance in evaluating the maturity levels of service management and on implementing improvement to the processes. This book is one of a series issued as part of the "IT Infrastructure Library" that documents industry best practice for the support and delivery of IT services. Although this book can be read in isolation, it is recommended that it be used in conjunction with the other ITIL books. Service management is a generic concept and the guidance in the ITIL books is applicable generically. The guidance is also scaleable - applicable to both small and large organizations. It applies to distributed and centralized systems, whether in-house or supplied by third parties. It is neither bureaucratic nor unwieldy if implemented sensibly and in full recognition of the business needs of the organization.

Details of the book - Planning to Implement Service Management


EAN (ISBN-13): 9780113308774
ISBN (ISBN-10): 0113308779
Paperback
Publishing year: 2002
Publisher: The Stationery Office/Tso

Book in our database since 2007-05-07T15:31:39-04:00 (New York)
Detail page last modified on 2023-08-09T07:24:45-04:00 (New York)
ISBN/EAN: 9780113308774

ISBN - alternate spelling:
0-11-330877-9, 978-0-11-330877-4
Alternate spelling and related search-keywords:
Book author: vernon lee, lloyd pye, aad peters
Book title: service management, peters, the office, commerce, lloyd, library, planning implement, best practice, elemente der mathematik

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