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The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship - Bryan Bergeron, Ray Kurzweil
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ISBN: 007136479X

[SR: 4696018], Hardcover, [EAN: 9780071364799], McGraw-Hill Companies, McGraw-Hill Companies, Book, [PU: McGraw-Hill Companies], McGraw-Hill Companies, The Eternal E-Customer focuses on getting e-businesses to the next level of customer loyalty. In the competitive world of e-commerce, the winners know that the key to success is customer appreciation and retention. Emotionally intelligent interfaces (EII) are driven by data from previous customer interactions, explicit customer preferences, and based on customer profiles. EIIs build trust and customer loyalty by offering shoppers the intimacy and individual attention they expect from the corner store. In this groundbreaking book, Harvard professor Bryan Bergeron provides a roadmap to get readers up to speed on all crucial business and technology aspects of EIIs, and explains how to create the information infrastructure needed to support EIIs tailored to their businesses.-- Focuses on achievable results using current technology-- Includes a companion Web site with links to examples of state-of-the-art EII technologies, 2635, Customer Relations, 355561011, Processes & Infrastructure, 3, Business & Money, 1000, Subjects, 283155, Books, 541256, E-Commerce, 355561011, Processes & Infrastructure, 3, Business & Money, 1000, Subjects, 283155, Books, 3563, Web Marketing, 549726, Business Technology, 5, Computers & Technology, 1000, Subjects, 283155, Books, 10806574011, Management Information Systems, 549726, Business Technology, 5, Computers & Technology, 1000, Subjects, 283155, Books, 3705, Internet, Groupware, & Telecommunications, 3652, Networking & Cloud Computing, 5, Computers & Technology, 1000, Subjects, 283155, Books, 379367011, E-Commerce, 69766, Internet & Social Media, 5, Computers & Technology, 1000, Subjects, 283155, Books

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The Eternal E-Customer : How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relations - Ray Kurzweil; Bryan Bergeron
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The Eternal E-Customer : How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relations computers and technology,customer relations,e-commerce,internet and social media,internet groupware and telecommunications,management information systems,networking and cloud computing,processes and infrastructure,web marketing Internet & Social Media, McGraw-Hill Trade

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The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship - Bergeron, Bryan, Kurzweil, Ray
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McGraw-Hill Companies. Used - Good. Shows some signs of wear, and may have some markings on the inside. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!, McGraw-Hill Companies

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The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship - Bryan Bergeron; Ray Kurzweil
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Bryan Bergeron; Ray Kurzweil:
The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship - hardcover

2000, ISBN: 9780071364799

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McGraw-Hill Companies, 2000-10-27. Hardcover. Very Good. Buy with confidence. Excellent Customer Service & Return policy. Ships Fast. 24*7 Customer Service., McGraw-Hill Companies, 2000-10-27

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The Eternal E-Customer : How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relations - Ray Kurzweil and Bryan Bergeron
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Details of the book
The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships
Author:

Bryan Bergeron, Ray Kurzweil

Title:

The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships

ISBN:

The Eternal E-Customer focuses on getting e-businesses to the next level of customer loyalty. In the competitive world of e-commerce, the winners know that the key to success is customer appreciation and retention. Emotionally intelligent interfaces (EII) are driven by data from previous customer interactions, explicit customer preferences, and based on customer profiles. EIIs build trust and customer loyalty by offering shoppers the intimacy and individual attention they expect from the corner store. In this groundbreaking book, Harvard professor Bryan Bergeron provides a roadmap to get readers up to speed on all crucial business and technology aspects of EIIs, and explains how to create the information infrastructure needed to support EIIs tailored to their businesses.-- Focuses on achievable results using current technology-- Includes a companion Web site with links to examples of state-of-the-art EII technologies

Details of the book - The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create Long-lasting Customer Relationships


EAN (ISBN-13): 9780071364799
ISBN (ISBN-10): 007136479X
Hardcover
Publishing year: 2000
Publisher: McGraw-Hill Companies

Book in our database since 06.05.2007 20:41:52
Book found last time on 18.07.2017 18:21:16
ISBN/EAN: 9780071364799

ISBN - alternate spelling:
0-07-136479-X, 978-0-07-136479-9


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