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Payne, Sheila:

Delivering Customer Service: 2nd edition: A Practical Guide to Managing Successful Customer Relationships (How to) - Paperback

2008, ISBN: 9781857034868

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A Butterworth-Heinemann Title, 2003. Paperback. Used; Good. Fast Dispatch. Expedited UK Delivery Available. Excellent Customer Service. Bookbarn International Inventory #3215246, A But… More...

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Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (How to) - Sheila Payne
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Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (How to) - used book

ISBN: 9781857034868

Revised and updated for the second edition, this practical guide explains how to maintain reliable customer service, how to develop positive working relationships and how to solve problem… More...

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Payne, Sheila:
Delivering Customer Service: 2nd edition: A Practical Guide to Managing Successful Customer Relationships (How to) - Paperback

1999

ISBN: 9781857034868

How To Books, 1999. 2nd Revised edition. Paperback. Used; Good. Second edition. Ex Library. Fast Dispatch. Expedited UK Delivery Available. Excellent Customer Service. Bookbarn Interna… More...

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Payne, Sheila:
Delivering Customer Service: 2nd edition: A Practical Guide to Managing Successful Customer Relationships (How to) - Paperback

ISBN: 1857034864

[EAN: 9781857034868], Used, good, The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine., [PU: How to Books Ltd]

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Payne, Sheila:
Delivering Customer Service: 2nd edition - Paperback

1999, ISBN: 1857034864

[EAN: 9781857034868], Used, good, [PU: How To Books], Book is in good condition with typical reading wear to the cover and spine. All pages are unmarked and intact. Some creasing to cover… More...

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Details of the book
Delivering Customer Service: 2nd edition: A Practical Guide to Managing Successful Customer Relationships (How to)

Revised and updated for the second edition, this practical guide explains how to maintain reliable customer service, how to develop positive working relationships and how to solve problems and initiate and evaluate changes on a customer's behalf. Examples and case studies are used throughout. The book also covers the criteria for NVQ levels 2 and 3 in customer service, offering guidance on NVQ requirements and ways to collect and record evidence.

Details of the book - Delivering Customer Service: 2nd edition: A Practical Guide to Managing Successful Customer Relationships (How to)


EAN (ISBN-13): 9781857034868
ISBN (ISBN-10): 1857034864
Hardcover
Paperback
Publishing year: 1999
Publisher: How To Books

Book in our database since 2018-07-16T05:10:32-04:00 (New York)
Detail page last modified on 2020-08-12T22:50:41-04:00 (New York)
ISBN/EAN: 1857034864

ISBN - alternate spelling:
1-85703-486-4, 978-1-85703-486-8


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