Maximizing Your Sales with Microsoft Dynamics CRM 2011 - Paperback
2011, ISBN: 9781435458826
Hardcover
Galileo Press, Auflage: 1 (Juli 2002). Auflage: 1 (Juli 2002). Hardcover. 24,1 x 16,8 x 3,3 cm. Web Flow Engine business processes SAP workflows mySAP.com mySAP SRM mySAP CRM administrat… More...
Galileo Press, Auflage: 1 (Juli 2002). Auflage: 1 (Juli 2002). Hardcover. 24,1 x 16,8 x 3,3 cm. Web Flow Engine business processes SAP workflows mySAP.com mySAP SRM mySAP CRM administrators custom programs debugging techniques In addition to giving you in-depth knowledge of the standard features of the WebFlow Engine, this book opens up new Internet-based possibilities. It also shows you how process management fits into your organization and helps you improve the speed, quality, and consistency of everyday business processes. You will learn how to deploy and extend SAP workflows, create your own, and make your project a success. Of particular interest is the use of new technologies such as XML messaging, as well as the insight you gain into the use of workflows in mySAP.com (for example, mySAP SRM and mySAP CRM). Additional tips and tricks, checklists, guidelines for administrators, custom programs, and debugging techniques make this book an indispensable reference for everyday use. Key topics - Setting Up an SAP Workflow - Agent Assignment - Workflow Administration - Creating a Workflow - E-Process Interfaces - Using Forms - Custom Programs Über den Autor Alan Rickayzen is the WebFlow Product Manager. He has been with SAP since 1992 and in data processing since 1988. In 1995 he joined the SAP Business Workflow group performing development work as well as consulting for various major US customers. During this time he amassed a good technical knowledge of the product before moving in 1998 to workflow product management. He is the principal liaison for the SAP workflow user groups through which he has a good insight into the project factors and WebFlow features that make a customer implementation a success. He writes regularly for SAP Insider and other journals. Alan Rickayzen graduated from Kings College, London with a BSc in physics. Jocelyn Dart is a Senior Product Consultant specializing in Enterprise Buyer Professional (EBP) and Workflow. She has been involved with SAP products since 1990, and has been in data processing far longer than she wants to admit. In 1994, she joined SAP Australia as a help desk support consultant. Later she became an SAP instructor giving courses in ABAP, Internet Transaction Server, Workflow and EBP. Explaining and demonstrating workflow to students, and generally tinkering around, has given her a unique appreciation of the breadth and depth of the WebFlow Engine. She is currently in Professional Services, performing development work at and advising various major Australian and New Zealand customers. She is acknowledged as a regional expert in both Workflow and EBP development, and is frequently called upon to assist international consultants with EBP and Workflow issues. Jocelyn Dart has a B.App.Sc.(Computing Science) from the University of Technology, Sydney. Dr. Carsten Brennecke has been involved in Workflow Management since 1995. In 1998 he joined SAP AG to work in workflow development. Carsten Brennecke is responsible for workflow documentation and he is directly involved in the planning and development of the WebFlow Engine. In addition, he takes an active role in the development WebFlow training and on occasion delivers training courses himself. Markus Schneider has an MA in linguistics from Aachen Technical University. During this course he developed a new training and documentation concept for a local IT company. Markus Schneider joined SAP AG in 1998 to develop documentation and training material for SAP workflow. He is now in the WebFlow Engine development team and has a deep understanding of the underlying architecture. Content: Preface from the Industry ... 17 Preface from SAP ... 21 Who Should Read This Book? ... 23 Part 1 Using SAP supplied Workflows ... 27 1. Introduction to SAP's WebFlow Engine ... 29 ... 1.1 What is SAP's WebFlow Engine? ... 29 ... 1.2 Workflow or WebFlow? ... 32 ... 1.3 Can I Do Without SAP's WebFlow Engine? ... 33 ... 1.4 In Which Situations Should I use SAP's WebFlow Engine? ... 35 ... 1.5 High-Level Overview of What Can be Achieved With SAP's WebFlow Engine ... 40 ... 1.6 Brief Overview of Features ... 41 ... 1.7 Summary ... 46 2. Requirements Gathering Strategy ... 49 ... 2.1 Introduction ... 49 ... 2.2 Understanding the Business Process ... 50 ... 2.3 Gathering Object Data ... 57 ... 2.4 Determining the Agents ... 62 ... 2.5 Determining Work Item Delivery Routes ... 66 ... 2.6 Confirming the Workflow Design ... 67 ... 2.7 Workflow Administration ... 69 ... 2.8 Planning for Production Start ... 69 ... 2.9 Planning for Future Enhancements ... 70 3. Configuring the System ... 73 ... 3.1 Quick Start: Configure SAP's WebFlow Engine in seconds ... 74 ... 3.2 Workflow-Scenarios: Task S pecific Cu stomizing ... 81 ... 3.3 Transport and Client Copy ... 82 ... 3.4 Overview: Customizing for SAP's WebFlow Engine ... 8 4. Work Item Delivery ... 85 ... 4.1 The Human Factor ... 85 ... 4.2 Inbox Features ... 87 ... 4.3 Table of Features Available in the Principle Inboxes ... 103 ... 4.4 Successful Strategies for Work Item Delivery ... 104 ... 4.5 Other Considerations ... 109 5. Agents ... 111 ... 5.1 Understanding Agent Assignment ... 112 ... 5.2 Agent A ssignment Using the Or ganizational Structure ... 120 ... 5.3 Agent Assignment Using Task Groups ... 126 ... 5.4 Implementing and Maintaining the Structure in Practice ... 127 6. Workflow Administration ... 133 ... 6.1 Introduction ... 133 ... 6.2 Reporting on Workflows... 134 ... 6.3 Error Resolution ... 139 ... 6.4 General Techniques for Resolving Runtime Errors ... 141 ... 6.5 Resolving Agent Determination Errors ... 152 ... 6.6 Resolving Buffering Errors (The Cinderella Principle) ... 155 ... 6.7 Other Support Tools ... 158 ... 6.8 Help-Desk in the Intranet ... 159 ... 6.9 Day in the Life of a Workflow Administrator ... 161 Part 2 Developing your own Workflows ... 173 7. Creating a Workflow ... 175 ... 7.1 Introduction ... 175 ... 7.2 Workflow Builder Ba sics ... 176 ... 7.3 Intermediate Workflow Builder (Steps, Tasks and Objects) ... 187 ... 7.4 Advanced Workflow Builder-Step Definitions ... 197 ... 7.5 Advanced Workflow Builder-Special Workflow Techniques ... 206 8. Business Objects ... 219 ... 8.1 Business Object Basics ... 220 ... 8.2 Creating your own Business Object Types ... 236 ... 8.3 Creating Business Object Type Components ... 241 ... 8.4 Business Object Type Programming 2... 55 ... 8.5 Some useful predefined Object Types ... 270 9. Agent-Determination Rules ... 273 ... 9.1 Determining Agents Through Rule Resolution ... 273 ... 9.2 R ule Basics ... 274 ... 9.3 Agent Determination Rule Resolution in the Workflow Step ... 278 ... 9.4 What Happens If Rule Resolution Has No Result ... 279 ... 9.5 Responsibility Rules ... 281 ... 9.6 Evaluation paths as rules ... 285 ... 9.7 Function Modules as Rules ... 286 ... 9.8 SAP Organizational Objects as Rules ... 291 ... 9.9 Other Options for Responsible Agent Assignment ... 293 10. Business Interfaces ... 295 ... 10.1 Introduction ... 295 ... 10.2 Understanding Events ... 295 ... 10.3 Defining Events ... 297 ... 10.4 Raising Events from Business Applications ... 297 ... 10.5 Using Events in Workflows ... 304 ... 10.6 Generic Object Services ... 313 ... 10.7 Starting Workflows from Messages ... 317 11. E-Process Interfaces ... 319 ... 11.1 Internet and Beyond ... 319 ... 11.2W f-XML ... 320 ... 11.3 Inside-Out: Web Services ... 329 ... 11.4 Inside-Out: SAP Business Connector ... 339 ... 11.5 Inside-out: Integration With Other Systems ... 340 ... 11.6 Outside-in: Calling APIs to the WebFlow Engine ... 340 ... 11.7 Outside-in: Wf-XML ... 340 ... 11.8 E-Process Security Issues ... 341 ... 11.9 Other Options for Communicating with External Systems ... 343 12. Forms ... 345 ... 12.1 Introduction ... 345 ... 12.2 Simple Forms ... 346 ... 12.3 WebForms ... 349 ... 12.4 WebForms That Call an Internet Application Component ... 351 ... 12.5 Native WebForms ... 352 ... 12.6 PC Document Forms (Including Microsoft Word) ... 354 13. Custom Programs ... 357 ... 13.1 The Engine ... 357 ... 13.2The Workflow APIs ... 364 ... 13.3 Advanced Business Interface Techniques ... 368 ... 13.4 Office Document Interfaces ... 380 ... 13.5 Configuring RFC Destinations ... 382 14. Advanced Diagnostics ... 383 ... 14.1 The Tools of the Trade ... 383 ... 14.2 The Diagnosis Logs ... 384 ... 14.3 Debugging with the ABAP Debugger ... 390 ... 14.4 The Diagnosis Transaction ... 391 ... 14.5 An Apple a Day ... 393 Part 3 Examples of the use of WebFlow in mySAP.com ... 397 15. WebFlow in Enterprise Buyer Professional ... 399 ... 15.1 Workflow in EBP ... 399 ... 15.2 Changing Shopping Cart Approval Workflows ... 412 ... 15.3 Changing Confirmation and Invoice Approvals ... 419 ... 15.4 User Approval Workflows ... 420 ... 15.5 Understanding the Procurement Card Reconciliation Workflow ... 420 ... 15.6 Tracking Workflow Instances ... 421 ... 15.7 Advanced Troubleshooting and Solutions ... 421 ... 15.8 Basics of EBP Architecture from a Workflow Perspective ... 423 ... 15.9 Business Object Types ... 426 16. WebFlow in mySAP CRM ... 429 ... 16.1 mySAP CRM and Workflow ... 429 ... 16.2 Customizing ... 432 ... 16.3 'Specials' of mySAP CRM ... 432 ... 16.4 Using Your Own Workflows with mySAP CRM ... 436 17. Setting Up an SAP-Provided R/3 Workflow ... 439 ... 17.1 Introduction ... 439 ... 17.2 W hat is the Business Scenario? ... 440 ... 17.3 Which SAP Workflows are Involved? ... 441 ... 17.4 How is the Workflow Started? ... 442 ... 17.5 How Do I Activate This Scenario? ... 442 18. WebFlow and ArchiveLink ... 447 ... 18.1 Intelligent Organization and Distribution of Business Documents ... 447 ... 18.2 What Is ArchiveLink ... 447 ... 18.3 ArchiveLink Standard Scenarios ... 450 ... 18.4 Business Object Types ... 453 Appendix ... 455 A Tips and Tricks ... 457 ... A.1 Working with Wizards ... 457 ... A.2 W orking with E-Mails ... 458 ... A.3 Showing the Decision Maker in a Follow-On Step ... 466 ... A.4 URLs in the Work Item Display ... 467 ... A.5 Creating your Own User Decision Template ... 468 ... A.6 Using Secondary, Before, and After Methods ... 468 ... A.7 Looping Through a Multiline List ... 471 ... A.8 Creating Object References Dynamically ... 472 ... A.9 Deadlines Based on the Factory Calendar ... 472 ... A.10 Making the Most of Modeled Deadlines ... 477 B Checklists ... 479 ... B.1 Gathering Requirements ... 479 ... B.2 Return on Investment (ROI) ... 484 ... B.3 Quality Assurance Design Review ... 488 ... B.4 Verification Tests ... 493 ... B.5 Quality Assurance Implementation Review ... 496 ... B.6 Going Live ... 500 ... B.7 Housekeeping ... 502 C Step-by-Step Troubleshooting Guide ... 505 ... C.1 A Workflow That Does Not Start ... 505 ... C.2 A Workflow that Stops in Mid-Track ... 509 ... C.3 Binding Problems with the Workflow Trace ... 514 ... C.4 Why Duplicate or Multiple Workflows are Triggered ... 515 ... C.5 Why an Agent Does Not Receive a Work Item ... 516 ... C.6 Why the Wrong Agent Receives the Work Item ... 517 ... C.7 Why the Work Item Follows the Wrong Route ... 518 D Administrator's First Aid Guide ... 519 ... D.1 Resolving Work Item Errors ... 519 ... D.2 Resolving Workflow Instance Errors ... 523 ... D.3 Finding Workflows That Appear to Have Disappeared ... 525 ... D.4 Resolving Event Linkage Errors ... 525 ... D.5 Resolving Internet-Specific Errors ... 529 E Workflow Macros ... 531 ... E.1 Macros Specific to Object Type Programs ... 531 ... E.2 Macros for General Workflow Programming ... 532 F SAP Workflow Training ... 535 ... F.1 BC600 Workflow Introduction ... 535 ... F.2 BC601 Build and Use Workflows ... 535 ... F.3 BC610 Workflow Programming ... 535 ... F.4 BIT603 Web Scenarios and the WebFlow Engine ... 536 ... F.5 TAWF10 Workflow Academy ... 536 ... F.6 Further Information ... 536 G Glossary ... 537 Index ... 547 Workflow-Management Agent Practical Workflow for SAP Alan Rickayzen Jocelyn Dart Carsten Brennecke Galileo Press SAP Press Verlagsort Maryland Sprache englisch Maße 180 x 230 mm Einbandart gebunden Mathematik Informatik Informater Netzwerke Informatik Hardware ISBN-10 1-59229-006-X / 159229006X ISBN-13 978-1-59229-006-2 / 9781592290062 Web Flow Engine business processes SAP workflows mySAP.com mySAP SRM mySAP CRM administrators custom programs debugging techniques In addition to giving you in-depth knowledge of the standard features of the WebFlow Engine, this book opens up new Internet-based possibilities. It also shows you how process management fits into your organization and helps you improve the speed, quality, and consistency of everyday business processes. You will learn how to deploy and extend SAP workflows, create your own, and make your project a success. Of particular interest is the use of new technologies such as XML messaging, as well as the insight you gain into the use of workflows in mySAP.com (for example, mySAP SRM and mySAP CRM). Additional tips and tricks, checklists, guidelines for administrators, custom programs, and debugging techniques make this book an indispensable reference for everyday use. Key topics - Setting Up an SAP Workflow - Agent Assignment - Workflow Administration - Creating a Workflow - E-Process Interfaces - Using Forms - Custom Programs Über den Autor Alan Rickayzen is the WebFlow Product Manager. He has been with SAP since 1992 and in data processing since 1988. In 1995 he joined the SAP Business Workflow group performing development work as well as consulting for various major US customers. During this time he amassed a good technical knowledge of the product before moving in 1998 to workflow product management. He is the principal liaison for the SAP workflow user groups through which he has a good insight into the project factors and WebFlow features that make a customer implementation a success. He writes regularly for SAP Insider and other journals. Alan Rickayzen graduated from Kings College, London with a BSc in physics. Jocelyn Dart is a Senior Product Consultant specializing in Enterprise Buyer Professional (EBP) and Workflow. She has been involved with SAP products since 1990, and has been in data processing far longer than she wants to admit. In 1994, she joined SAP Australia as a help desk support consultant. Later she became an SAP instructor giving courses in ABAP, Internet Transaction Server, Workflow and EBP. Explaining and demonstrating workflow to students, and generally tinkering around, has given her a unique appreciation of the breadth and depth of the WebFlow Engine. She is currently in Professional Services, performing development work at and advising various major Australian and New Zealand customers. She is acknowledged as a regional expert in both Workflow and EBP development, and is frequently called upon to assist international consultants with EBP and Workflow issues. Jocelyn Dart has a B.App.Sc.(Computing Science) from the University of Technology, Sydney. Dr. Car, Galileo Press, 0, " A complete package for learning Excel 2010 - " Publisher's Note - The online training portion of this product is no longer available- As the leading spreadsheet application, Excel is an essential data analysis and business tool. With this dynamic combination of a full-color printed book and a Dummies interactive eLearning course on CD, you'll find a wealth of information on the latest release of Excel. Featuring both written and animated step-by-step how-tos, practice labs, helpful videos, numerous examples, and a host of Dummies hints and tips, this package makes your learning process easier. Follow the material sequentially or jump in and out as you wish it's set up so you can learn at your own pace. Throughout, you will benefit from illustrations, animations, voiceover explanations, and the option of closed captioning if you find you learn better when you can read the instructions. Helps self-motivated learners master Excel 2010, the leading spreadsheet application used today Includes an easy-to-follow, full-color book and an interactive Dummies eLearning Course that corresponds with the book on CD Allows you to follow the material sequentially or choose separate sections at your own time and pace Offers chapter summaries, practice exercises, discussions of concepts and essential terms, and much more Excel 2010 eLearning Kit For Dummies helps you maximize the potential of this data analysis tool so you can work more efficiently.", For Dummies, 2012, 6, Course Technology PTR, 2011-04-18. 1. Paperback. Used:Good., Course Technology PTR, 2011-04-18, 0<
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Maximizing Your Sales with Microsoft Dynamics CRM 2011 - Paperback
2011, ISBN: 9781435458826
Hardcover
Galileo Press, Auflage: 1 (Juli 2002). Auflage: 1 (Juli 2002). Hardcover. 24,1 x 16,8 x 3,3 cm. Web Flow Engine business processes SAP workflows mySAP.com mySAP SRM mySAP CRM administrat… More...
Galileo Press, Auflage: 1 (Juli 2002). Auflage: 1 (Juli 2002). Hardcover. 24,1 x 16,8 x 3,3 cm. Web Flow Engine business processes SAP workflows mySAP.com mySAP SRM mySAP CRM administrators custom programs debugging techniques In addition to giving you in-depth knowledge of the standard features of the WebFlow Engine, this book opens up new Internet-based possibilities. It also shows you how process management fits into your organization and helps you improve the speed, quality, and consistency of everyday business processes. You will learn how to deploy and extend SAP workflows, create your own, and make your project a success. Of particular interest is the use of new technologies such as XML messaging, as well as the insight you gain into the use of workflows in mySAP.com (for example, mySAP SRM and mySAP CRM). Additional tips and tricks, checklists, guidelines for administrators, custom programs, and debugging techniques make this book an indispensable reference for everyday use. Key topics - Setting Up an SAP Workflow - Agent Assignment - Workflow Administration - Creating a Workflow - E-Process Interfaces - Using Forms - Custom Programs Über den Autor Alan Rickayzen is the WebFlow Product Manager. He has been with SAP since 1992 and in data processing since 1988. In 1995 he joined the SAP Business Workflow group performing development work as well as consulting for various major US customers. During this time he amassed a good technical knowledge of the product before moving in 1998 to workflow product management. He is the principal liaison for the SAP workflow user groups through which he has a good insight into the project factors and WebFlow features that make a customer implementation a success. He writes regularly for SAP Insider and other journals. Alan Rickayzen graduated from Kings College, London with a BSc in physics. Jocelyn Dart is a Senior Product Consultant specializing in Enterprise Buyer Professional (EBP) and Workflow. She has been involved with SAP products since 1990, and has been in data processing far longer than she wants to admit. In 1994, she joined SAP Australia as a help desk support consultant. Later she became an SAP instructor giving courses in ABAP, Internet Transaction Server, Workflow and EBP. Explaining and demonstrating workflow to students, and generally tinkering around, has given her a unique appreciation of the breadth and depth of the WebFlow Engine. She is currently in Professional Services, performing development work at and advising various major Australian and New Zealand customers. She is acknowledged as a regional expert in both Workflow and EBP development, and is frequently called upon to assist international consultants with EBP and Workflow issues. Jocelyn Dart has a B.App.Sc.(Computing Science) from the University of Technology, Sydney. Dr. Carsten Brennecke has been involved in Workflow Management since 1995. In 1998 he joined SAP AG to work in workflow development. Carsten Brennecke is responsible for workflow documentation and he is directly involved in the planning and development of the WebFlow Engine. In addition, he takes an active role in the development WebFlow training and on occasion delivers training courses himself. Markus Schneider has an MA in linguistics from Aachen Technical University. During this course he developed a new training and documentation concept for a local IT company. Markus Schneider joined SAP AG in 1998 to develop documentation and training material for SAP workflow. He is now in the WebFlow Engine development team and has a deep understanding of the underlying architecture. Content: Preface from the Industry ... 17 Preface from SAP ... 21 Who Should Read This Book? ... 23 Part 1 Using SAP supplied Workflows ... 27 1. Introduction to SAP's WebFlow Engine ... 29 ... 1.1 What is SAP's WebFlow Engine? ... 29 ... 1.2 Workflow or WebFlow? ... 32 ... 1.3 Can I Do Without SAP's WebFlow Engine? ... 33 ... 1.4 In Which Situations Should I use SAP's WebFlow Engine? ... 35 ... 1.5 High-Level Overview of What Can be Achieved With SAP's WebFlow Engine ... 40 ... 1.6 Brief Overview of Features ... 41 ... 1.7 Summary ... 46 2. Requirements Gathering Strategy ... 49 ... 2.1 Introduction ... 49 ... 2.2 Understanding the Business Process ... 50 ... 2.3 Gathering Object Data ... 57 ... 2.4 Determining the Agents ... 62 ... 2.5 Determining Work Item Delivery Routes ... 66 ... 2.6 Confirming the Workflow Design ... 67 ... 2.7 Workflow Administration ... 69 ... 2.8 Planning for Production Start ... 69 ... 2.9 Planning for Future Enhancements ... 70 3. Configuring the System ... 73 ... 3.1 Quick Start: Configure SAP's WebFlow Engine in seconds ... 74 ... 3.2 Workflow-Scenarios: Task S pecific Cu stomizing ... 81 ... 3.3 Transport and Client Copy ... 82 ... 3.4 Overview: Customizing for SAP's WebFlow Engine ... 8 4. Work Item Delivery ... 85 ... 4.1 The Human Factor ... 85 ... 4.2 Inbox Features ... 87 ... 4.3 Table of Features Available in the Principle Inboxes ... 103 ... 4.4 Successful Strategies for Work Item Delivery ... 104 ... 4.5 Other Considerations ... 109 5. Agents ... 111 ... 5.1 Understanding Agent Assignment ... 112 ... 5.2 Agent A ssignment Using the Or ganizational Structure ... 120 ... 5.3 Agent Assignment Using Task Groups ... 126 ... 5.4 Implementing and Maintaining the Structure in Practice ... 127 6. Workflow Administration ... 133 ... 6.1 Introduction ... 133 ... 6.2 Reporting on Workflows... 134 ... 6.3 Error Resolution ... 139 ... 6.4 General Techniques for Resolving Runtime Errors ... 141 ... 6.5 Resolving Agent Determination Errors ... 152 ... 6.6 Resolving Buffering Errors (The Cinderella Principle) ... 155 ... 6.7 Other Support Tools ... 158 ... 6.8 Help-Desk in the Intranet ... 159 ... 6.9 Day in the Life of a Workflow Administrator ... 161 Part 2 Developing your own Workflows ... 173 7. Creating a Workflow ... 175 ... 7.1 Introduction ... 175 ... 7.2 Workflow Builder Ba sics ... 176 ... 7.3 Intermediate Workflow Builder (Steps, Tasks and Objects) ... 187 ... 7.4 Advanced Workflow Builder-Step Definitions ... 197 ... 7.5 Advanced Workflow Builder-Special Workflow Techniques ... 206 8. Business Objects ... 219 ... 8.1 Business Object Basics ... 220 ... 8.2 Creating your own Business Object Types ... 236 ... 8.3 Creating Business Object Type Components ... 241 ... 8.4 Business Object Type Programming 2... 55 ... 8.5 Some useful predefined Object Types ... 270 9. Agent-Determination Rules ... 273 ... 9.1 Determining Agents Through Rule Resolution ... 273 ... 9.2 R ule Basics ... 274 ... 9.3 Agent Determination Rule Resolution in the Workflow Step ... 278 ... 9.4 What Happens If Rule Resolution Has No Result ... 279 ... 9.5 Responsibility Rules ... 281 ... 9.6 Evaluation paths as rules ... 285 ... 9.7 Function Modules as Rules ... 286 ... 9.8 SAP Organizational Objects as Rules ... 291 ... 9.9 Other Options for Responsible Agent Assignment ... 293 10. Business Interfaces ... 295 ... 10.1 Introduction ... 295 ... 10.2 Understanding Events ... 295 ... 10.3 Defining Events ... 297 ... 10.4 Raising Events from Business Applications ... 297 ... 10.5 Using Events in Workflows ... 304 ... 10.6 Generic Object Services ... 313 ... 10.7 Starting Workflows from Messages ... 317 11. E-Process Interfaces ... 319 ... 11.1 Internet and Beyond ... 319 ... 11.2W f-XML ... 320 ... 11.3 Inside-Out: Web Services ... 329 ... 11.4 Inside-Out: SAP Business Connector ... 339 ... 11.5 Inside-out: Integration With Other Systems ... 340 ... 11.6 Outside-in: Calling APIs to the WebFlow Engine ... 340 ... 11.7 Outside-in: Wf-XML ... 340 ... 11.8 E-Process Security Issues ... 341 ... 11.9 Other Options for Communicating with External Systems ... 343 12. Forms ... 345 ... 12.1 Introduction ... 345 ... 12.2 Simple Forms ... 346 ... 12.3 WebForms ... 349 ... 12.4 WebForms That Call an Internet Application Component ... 351 ... 12.5 Native WebForms ... 352 ... 12.6 PC Document Forms (Including Microsoft Word) ... 354 13. Custom Programs ... 357 ... 13.1 The Engine ... 357 ... 13.2The Workflow APIs ... 364 ... 13.3 Advanced Business Interface Techniques ... 368 ... 13.4 Office Document Interfaces ... 380 ... 13.5 Configuring RFC Destinations ... 382 14. Advanced Diagnostics ... 383 ... 14.1 The Tools of the Trade ... 383 ... 14.2 The Diagnosis Logs ... 384 ... 14.3 Debugging with the ABAP Debugger ... 390 ... 14.4 The Diagnosis Transaction ... 391 ... 14.5 An Apple a Day ... 393 Part 3 Examples of the use of WebFlow in mySAP.com ... 397 15. WebFlow in Enterprise Buyer Professional ... 399 ... 15.1 Workflow in EBP ... 399 ... 15.2 Changing Shopping Cart Approval Workflows ... 412 ... 15.3 Changing Confirmation and Invoice Approvals ... 419 ... 15.4 User Approval Workflows ... 420 ... 15.5 Understanding the Procurement Card Reconciliation Workflow ... 420 ... 15.6 Tracking Workflow Instances ... 421 ... 15.7 Advanced Troubleshooting and Solutions ... 421 ... 15.8 Basics of EBP Architecture from a Workflow Perspective ... 423 ... 15.9 Business Object Types ... 426 16. WebFlow in mySAP CRM ... 429 ... 16.1 mySAP CRM and Workflow ... 429 ... 16.2 Customizing ... 432 ... 16.3 'Specials' of mySAP CRM ... 432 ... 16.4 Using Your Own Workflows with mySAP CRM ... 436 17. Setting Up an SAP-Provided R/3 Workflow ... 439 ... 17.1 Introduction ... 439 ... 17.2 W hat is the Business Scenario? ... 440 ... 17.3 Which SAP Workflows are Involved? ... 441 ... 17.4 How is the Workflow Started? ... 442 ... 17.5 How Do I Activate This Scenario? ... 442 18. WebFlow and ArchiveLink ... 447 ... 18.1 Intelligent Organization and Distribution of Business Documents ... 447 ... 18.2 What Is ArchiveLink ... 447 ... 18.3 ArchiveLink Standard Scenarios ... 450 ... 18.4 Business Object Types ... 453 Appendix ... 455 A Tips and Tricks ... 457 ... A.1 Working with Wizards ... 457 ... A.2 W orking with E-Mails ... 458 ... A.3 Showing the Decision Maker in a Follow-On Step ... 466 ... A.4 URLs in the Work Item Display ... 467 ... A.5 Creating your Own User Decision Template ... 468 ... A.6 Using Secondary, Before, and After Methods ... 468 ... A.7 Looping Through a Multiline List ... 471 ... A.8 Creating Object References Dynamically ... 472 ... A.9 Deadlines Based on the Factory Calendar ... 472 ... A.10 Making the Most of Modeled Deadlines ... 477 B Checklists ... 479 ... B.1 Gathering Requirements ... 479 ... B.2 Return on Investment (ROI) ... 484 ... B.3 Quality Assurance Design Review ... 488 ... B.4 Verification Tests ... 493 ... B.5 Quality Assurance Implementation Review ... 496 ... B.6 Going Live ... 500 ... B.7 Housekeeping ... 502 C Step-by-Step Troubleshooting Guide ... 505 ... C.1 A Workflow That Does Not Start ... 505 ... C.2 A Workflow that Stops in Mid-Track ... 509 ... C.3 Binding Problems with the Workflow Trace ... 514 ... C.4 Why Duplicate or Multiple Workflows are Triggered ... 515 ... C.5 Why an Agent Does Not Receive a Work Item ... 516 ... C.6 Why the Wrong Agent Receives the Work Item ... 517 ... C.7 Why the Work Item Follows the Wrong Route ... 518 D Administrator's First Aid Guide ... 519 ... D.1 Resolving Work Item Errors ... 519 ... D.2 Resolving Workflow Instance Errors ... 523 ... D.3 Finding Workflows That Appear to Have Disappeared ... 525 ... D.4 Resolving Event Linkage Errors ... 525 ... D.5 Resolving Internet-Specific Errors ... 529 E Workflow Macros ... 531 ... E.1 Macros Specific to Object Type Programs ... 531 ... E.2 Macros for General Workflow Programming ... 532 F SAP Workflow Training ... 535 ... F.1 BC600 Workflow Introduction ... 535 ... F.2 BC601 Build and Use Workflows ... 535 ... F.3 BC610 Workflow Programming ... 535 ... F.4 BIT603 Web Scenarios and the WebFlow Engine ... 536 ... F.5 TAWF10 Workflow Academy ... 536 ... F.6 Further Information ... 536 G Glossary ... 537 Index ... 547 Workflow-Management Agent Practical Workflow for SAP Alan Rickayzen Jocelyn Dart Carsten Brennecke Galileo Press SAP Press Verlagsort Maryland Sprache englisch Maße 180 x 230 mm Einbandart gebunden Mathematik Informatik Informater Netzwerke Informatik Hardware ISBN-10 1-59229-006-X / 159229006X ISBN-13 978-1-59229-006-2 / 9781592290062 Web Flow Engine business processes SAP workflows mySAP.com mySAP SRM mySAP CRM administrators custom programs debugging techniques In addition to giving you in-depth knowledge of the standard features of the WebFlow Engine, this book opens up new Internet-based possibilities. It also shows you how process management fits into your organization and helps you improve the speed, quality, and consistency of everyday business processes. You will learn how to deploy and extend SAP workflows, create your own, and make your project a success. Of particular interest is the use of new technologies such as XML messaging, as well as the insight you gain into the use of workflows in mySAP.com (for example, mySAP SRM and mySAP CRM). Additional tips and tricks, checklists, guidelines for administrators, custom programs, and debugging techniques make this book an indispensable reference for everyday use. Key topics - Setting Up an SAP Workflow - Agent Assignment - Workflow Administration - Creating a Workflow - E-Process Interfaces - Using Forms - Custom Programs Über den Autor Alan Rickayzen is the WebFlow Product Manager. He has been with SAP since 1992 and in data processing since 1988. In 1995 he joined the SAP Business Workflow group performing development work as well as consulting for various major US customers. During this time he amassed a good technical knowledge of the product before moving in 1998 to workflow product management. He is the principal liaison for the SAP workflow user groups through which he has a good insight into the project factors and WebFlow features that make a customer implementation a success. He writes regularly for SAP Insider and other journals. Alan Rickayzen graduated from Kings College, London with a BSc in physics. Jocelyn Dart is a Senior Product Consultant specializing in Enterprise Buyer Professional (EBP) and Workflow. She has been involved with SAP products since 1990, and has been in data processing far longer than she wants to admit. In 1994, she joined SAP Australia as a help desk support consultant. Later she became an SAP instructor giving courses in ABAP, Internet Transaction Server, Workflow and EBP. Explaining and demonstrating workflow to students, and generally tinkering around, has given her a unique appreciation of the breadth and depth of the WebFlow Engine. She is currently in Professional Services, performing development work at and advising various major Australian and New Zealand customers. She is acknowledged as a regional expert in both Workflow and EBP development, and is frequently called upon to assist international consultants with EBP and Workflow issues. Jocelyn Dart has a B.App.Sc.(Computing Science) from the University of Technology, Sydney. Dr. Car, Galileo Press, 0, Course Technology PTR, 2011-04-18. 1. Paperback. Used:Good., Course Technology PTR, 2011-04-18, 0<
| deu, usa | Biblio.co.uk BOOK-SERVICE Lars Lutzer - ANTIQUARIAN BOOKS - LITERATURE SEARCH *** BOOKSERVICE *** ANTIQUARIAN RESEARCH, Ergodebooks Shipping costs: EUR 19.54 Details... |
Maximizing Your Sales with Microsoft Dynamics CRM 2011 - Paperback
2011, ISBN: 9781435458826
Paperback / softback. New. Windows 8 contains Microsoft's revolutionary new application framework for building dynamic and responsive touch-enabled applications that target both desk… More...
Paperback / softback. New. Windows 8 contains Microsoft's revolutionary new application framework for building dynamic and responsive touch-enabled applications that target both desktops and mobile devices.Experienced author Adam Freeman invites you to take a crash course in Windows 8 development., 6, Paperback / softback. New. <b>Take to the (virtual) skies with help from Microsoft Flight Simulator</b> <p>Microsoft Flight Simulator has offered a great way to fly aircraft of all sizes without ever leaving the ground for nearly 40 years. With help from <i>Microsoft Flight Simulator For Dummies,</i> you'll take to the skies in everything from tiny two-seaters to huge commercial airliners. Plot your course and deal with realistic wind and weather as you fly pond hoppers, 747s, and everything in between all around the world. </p><p>In this book, you'll learn how to: </p><ul><li>Start with getting a feel for the controls of a small plane before moving on to larger airliners</li><li>Get familiar with the instrument panels of all sorts of planes</li><li>Deal with virtual emergencies, dynamic weather, Maydays, and more!</li></ul> <p>Great for anyone just getting started with Microsoft Flight Simulator, <i>Microsoft Flight Simulator For Dummies</i> is also the perfect book for existing players looking to get the most out of their time with this awesome game.</p>, 6, Course Technology PTR, 2011-04-18. Paperback. Good., Course Technology PTR, 2011-04-18, 2.5<
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Maximizing Your Sales with Microsoft® Dynamics CRM 2011 - Paperback
2011, ISBN: 9781435458826
Cengage Learning Emea, Taschenbuch, Auflage: International, 218 Seiten, Publiziert: 2011-04-19T00:00:01Z, Produktgruppe: Buch, 1.1 kg, Management, Business & Karriere, Kategorien, Bücher,… More...
Cengage Learning Emea, Taschenbuch, Auflage: International, 218 Seiten, Publiziert: 2011-04-19T00:00:01Z, Produktgruppe: Buch, 1.1 kg, Management, Business & Karriere, Kategorien, Bücher, Kundenmanagement, Marketing & Verkauf, Produktmarketing, Wirtschaft, Börse & Geld, Grafik & Multimedia, Computer & Internet, Office, Microsoft, Softwareentwicklung, IT-Ausbildung & -Berufe, Programmierung & Webdesign, Taschenbücher, Fremdsprachige Bücher, Englische Bücher, Cengage Learning Emea, 2011<
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Maximizing Your Sales with Microsoft Dynamics CRM 2011 - Paperback
2011, ISBN: 9781435458826
Course Technology PTR, 2011-04-18. Paperback. Good., Course Technology PTR, 2011-04-18, 2.5
| Biblio.co.uk |
Maximizing Your Sales with Microsoft Dynamics CRM 2011 - Paperback
2011, ISBN: 9781435458826
Hardcover
Galileo Press, Auflage: 1 (Juli 2002). Auflage: 1 (Juli 2002). Hardcover. 24,1 x 16,8 x 3,3 cm. Web Flow Engine business processes SAP workflows mySAP.com mySAP SRM mySAP CRM administrat… More...
Galileo Press, Auflage: 1 (Juli 2002). Auflage: 1 (Juli 2002). Hardcover. 24,1 x 16,8 x 3,3 cm. Web Flow Engine business processes SAP workflows mySAP.com mySAP SRM mySAP CRM administrators custom programs debugging techniques In addition to giving you in-depth knowledge of the standard features of the WebFlow Engine, this book opens up new Internet-based possibilities. It also shows you how process management fits into your organization and helps you improve the speed, quality, and consistency of everyday business processes. You will learn how to deploy and extend SAP workflows, create your own, and make your project a success. Of particular interest is the use of new technologies such as XML messaging, as well as the insight you gain into the use of workflows in mySAP.com (for example, mySAP SRM and mySAP CRM). Additional tips and tricks, checklists, guidelines for administrators, custom programs, and debugging techniques make this book an indispensable reference for everyday use. Key topics - Setting Up an SAP Workflow - Agent Assignment - Workflow Administration - Creating a Workflow - E-Process Interfaces - Using Forms - Custom Programs Über den Autor Alan Rickayzen is the WebFlow Product Manager. He has been with SAP since 1992 and in data processing since 1988. In 1995 he joined the SAP Business Workflow group performing development work as well as consulting for various major US customers. During this time he amassed a good technical knowledge of the product before moving in 1998 to workflow product management. He is the principal liaison for the SAP workflow user groups through which he has a good insight into the project factors and WebFlow features that make a customer implementation a success. He writes regularly for SAP Insider and other journals. Alan Rickayzen graduated from Kings College, London with a BSc in physics. Jocelyn Dart is a Senior Product Consultant specializing in Enterprise Buyer Professional (EBP) and Workflow. She has been involved with SAP products since 1990, and has been in data processing far longer than she wants to admit. In 1994, she joined SAP Australia as a help desk support consultant. Later she became an SAP instructor giving courses in ABAP, Internet Transaction Server, Workflow and EBP. Explaining and demonstrating workflow to students, and generally tinkering around, has given her a unique appreciation of the breadth and depth of the WebFlow Engine. She is currently in Professional Services, performing development work at and advising various major Australian and New Zealand customers. She is acknowledged as a regional expert in both Workflow and EBP development, and is frequently called upon to assist international consultants with EBP and Workflow issues. Jocelyn Dart has a B.App.Sc.(Computing Science) from the University of Technology, Sydney. Dr. Carsten Brennecke has been involved in Workflow Management since 1995. In 1998 he joined SAP AG to work in workflow development. Carsten Brennecke is responsible for workflow documentation and he is directly involved in the planning and development of the WebFlow Engine. In addition, he takes an active role in the development WebFlow training and on occasion delivers training courses himself. Markus Schneider has an MA in linguistics from Aachen Technical University. During this course he developed a new training and documentation concept for a local IT company. Markus Schneider joined SAP AG in 1998 to develop documentation and training material for SAP workflow. He is now in the WebFlow Engine development team and has a deep understanding of the underlying architecture. Content: Preface from the Industry ... 17 Preface from SAP ... 21 Who Should Read This Book? ... 23 Part 1 Using SAP supplied Workflows ... 27 1. Introduction to SAP's WebFlow Engine ... 29 ... 1.1 What is SAP's WebFlow Engine? ... 29 ... 1.2 Workflow or WebFlow? ... 32 ... 1.3 Can I Do Without SAP's WebFlow Engine? ... 33 ... 1.4 In Which Situations Should I use SAP's WebFlow Engine? ... 35 ... 1.5 High-Level Overview of What Can be Achieved With SAP's WebFlow Engine ... 40 ... 1.6 Brief Overview of Features ... 41 ... 1.7 Summary ... 46 2. Requirements Gathering Strategy ... 49 ... 2.1 Introduction ... 49 ... 2.2 Understanding the Business Process ... 50 ... 2.3 Gathering Object Data ... 57 ... 2.4 Determining the Agents ... 62 ... 2.5 Determining Work Item Delivery Routes ... 66 ... 2.6 Confirming the Workflow Design ... 67 ... 2.7 Workflow Administration ... 69 ... 2.8 Planning for Production Start ... 69 ... 2.9 Planning for Future Enhancements ... 70 3. Configuring the System ... 73 ... 3.1 Quick Start: Configure SAP's WebFlow Engine in seconds ... 74 ... 3.2 Workflow-Scenarios: Task S pecific Cu stomizing ... 81 ... 3.3 Transport and Client Copy ... 82 ... 3.4 Overview: Customizing for SAP's WebFlow Engine ... 8 4. Work Item Delivery ... 85 ... 4.1 The Human Factor ... 85 ... 4.2 Inbox Features ... 87 ... 4.3 Table of Features Available in the Principle Inboxes ... 103 ... 4.4 Successful Strategies for Work Item Delivery ... 104 ... 4.5 Other Considerations ... 109 5. Agents ... 111 ... 5.1 Understanding Agent Assignment ... 112 ... 5.2 Agent A ssignment Using the Or ganizational Structure ... 120 ... 5.3 Agent Assignment Using Task Groups ... 126 ... 5.4 Implementing and Maintaining the Structure in Practice ... 127 6. Workflow Administration ... 133 ... 6.1 Introduction ... 133 ... 6.2 Reporting on Workflows... 134 ... 6.3 Error Resolution ... 139 ... 6.4 General Techniques for Resolving Runtime Errors ... 141 ... 6.5 Resolving Agent Determination Errors ... 152 ... 6.6 Resolving Buffering Errors (The Cinderella Principle) ... 155 ... 6.7 Other Support Tools ... 158 ... 6.8 Help-Desk in the Intranet ... 159 ... 6.9 Day in the Life of a Workflow Administrator ... 161 Part 2 Developing your own Workflows ... 173 7. Creating a Workflow ... 175 ... 7.1 Introduction ... 175 ... 7.2 Workflow Builder Ba sics ... 176 ... 7.3 Intermediate Workflow Builder (Steps, Tasks and Objects) ... 187 ... 7.4 Advanced Workflow Builder-Step Definitions ... 197 ... 7.5 Advanced Workflow Builder-Special Workflow Techniques ... 206 8. Business Objects ... 219 ... 8.1 Business Object Basics ... 220 ... 8.2 Creating your own Business Object Types ... 236 ... 8.3 Creating Business Object Type Components ... 241 ... 8.4 Business Object Type Programming 2... 55 ... 8.5 Some useful predefined Object Types ... 270 9. Agent-Determination Rules ... 273 ... 9.1 Determining Agents Through Rule Resolution ... 273 ... 9.2 R ule Basics ... 274 ... 9.3 Agent Determination Rule Resolution in the Workflow Step ... 278 ... 9.4 What Happens If Rule Resolution Has No Result ... 279 ... 9.5 Responsibility Rules ... 281 ... 9.6 Evaluation paths as rules ... 285 ... 9.7 Function Modules as Rules ... 286 ... 9.8 SAP Organizational Objects as Rules ... 291 ... 9.9 Other Options for Responsible Agent Assignment ... 293 10. Business Interfaces ... 295 ... 10.1 Introduction ... 295 ... 10.2 Understanding Events ... 295 ... 10.3 Defining Events ... 297 ... 10.4 Raising Events from Business Applications ... 297 ... 10.5 Using Events in Workflows ... 304 ... 10.6 Generic Object Services ... 313 ... 10.7 Starting Workflows from Messages ... 317 11. E-Process Interfaces ... 319 ... 11.1 Internet and Beyond ... 319 ... 11.2W f-XML ... 320 ... 11.3 Inside-Out: Web Services ... 329 ... 11.4 Inside-Out: SAP Business Connector ... 339 ... 11.5 Inside-out: Integration With Other Systems ... 340 ... 11.6 Outside-in: Calling APIs to the WebFlow Engine ... 340 ... 11.7 Outside-in: Wf-XML ... 340 ... 11.8 E-Process Security Issues ... 341 ... 11.9 Other Options for Communicating with External Systems ... 343 12. Forms ... 345 ... 12.1 Introduction ... 345 ... 12.2 Simple Forms ... 346 ... 12.3 WebForms ... 349 ... 12.4 WebForms That Call an Internet Application Component ... 351 ... 12.5 Native WebForms ... 352 ... 12.6 PC Document Forms (Including Microsoft Word) ... 354 13. Custom Programs ... 357 ... 13.1 The Engine ... 357 ... 13.2The Workflow APIs ... 364 ... 13.3 Advanced Business Interface Techniques ... 368 ... 13.4 Office Document Interfaces ... 380 ... 13.5 Configuring RFC Destinations ... 382 14. Advanced Diagnostics ... 383 ... 14.1 The Tools of the Trade ... 383 ... 14.2 The Diagnosis Logs ... 384 ... 14.3 Debugging with the ABAP Debugger ... 390 ... 14.4 The Diagnosis Transaction ... 391 ... 14.5 An Apple a Day ... 393 Part 3 Examples of the use of WebFlow in mySAP.com ... 397 15. WebFlow in Enterprise Buyer Professional ... 399 ... 15.1 Workflow in EBP ... 399 ... 15.2 Changing Shopping Cart Approval Workflows ... 412 ... 15.3 Changing Confirmation and Invoice Approvals ... 419 ... 15.4 User Approval Workflows ... 420 ... 15.5 Understanding the Procurement Card Reconciliation Workflow ... 420 ... 15.6 Tracking Workflow Instances ... 421 ... 15.7 Advanced Troubleshooting and Solutions ... 421 ... 15.8 Basics of EBP Architecture from a Workflow Perspective ... 423 ... 15.9 Business Object Types ... 426 16. WebFlow in mySAP CRM ... 429 ... 16.1 mySAP CRM and Workflow ... 429 ... 16.2 Customizing ... 432 ... 16.3 'Specials' of mySAP CRM ... 432 ... 16.4 Using Your Own Workflows with mySAP CRM ... 436 17. Setting Up an SAP-Provided R/3 Workflow ... 439 ... 17.1 Introduction ... 439 ... 17.2 W hat is the Business Scenario? ... 440 ... 17.3 Which SAP Workflows are Involved? ... 441 ... 17.4 How is the Workflow Started? ... 442 ... 17.5 How Do I Activate This Scenario? ... 442 18. WebFlow and ArchiveLink ... 447 ... 18.1 Intelligent Organization and Distribution of Business Documents ... 447 ... 18.2 What Is ArchiveLink ... 447 ... 18.3 ArchiveLink Standard Scenarios ... 450 ... 18.4 Business Object Types ... 453 Appendix ... 455 A Tips and Tricks ... 457 ... A.1 Working with Wizards ... 457 ... A.2 W orking with E-Mails ... 458 ... A.3 Showing the Decision Maker in a Follow-On Step ... 466 ... A.4 URLs in the Work Item Display ... 467 ... A.5 Creating your Own User Decision Template ... 468 ... A.6 Using Secondary, Before, and After Methods ... 468 ... A.7 Looping Through a Multiline List ... 471 ... A.8 Creating Object References Dynamically ... 472 ... A.9 Deadlines Based on the Factory Calendar ... 472 ... A.10 Making the Most of Modeled Deadlines ... 477 B Checklists ... 479 ... B.1 Gathering Requirements ... 479 ... B.2 Return on Investment (ROI) ... 484 ... B.3 Quality Assurance Design Review ... 488 ... B.4 Verification Tests ... 493 ... B.5 Quality Assurance Implementation Review ... 496 ... B.6 Going Live ... 500 ... B.7 Housekeeping ... 502 C Step-by-Step Troubleshooting Guide ... 505 ... C.1 A Workflow That Does Not Start ... 505 ... C.2 A Workflow that Stops in Mid-Track ... 509 ... C.3 Binding Problems with the Workflow Trace ... 514 ... C.4 Why Duplicate or Multiple Workflows are Triggered ... 515 ... C.5 Why an Agent Does Not Receive a Work Item ... 516 ... C.6 Why the Wrong Agent Receives the Work Item ... 517 ... C.7 Why the Work Item Follows the Wrong Route ... 518 D Administrator's First Aid Guide ... 519 ... D.1 Resolving Work Item Errors ... 519 ... D.2 Resolving Workflow Instance Errors ... 523 ... D.3 Finding Workflows That Appear to Have Disappeared ... 525 ... D.4 Resolving Event Linkage Errors ... 525 ... D.5 Resolving Internet-Specific Errors ... 529 E Workflow Macros ... 531 ... E.1 Macros Specific to Object Type Programs ... 531 ... E.2 Macros for General Workflow Programming ... 532 F SAP Workflow Training ... 535 ... F.1 BC600 Workflow Introduction ... 535 ... F.2 BC601 Build and Use Workflows ... 535 ... F.3 BC610 Workflow Programming ... 535 ... F.4 BIT603 Web Scenarios and the WebFlow Engine ... 536 ... F.5 TAWF10 Workflow Academy ... 536 ... F.6 Further Information ... 536 G Glossary ... 537 Index ... 547 Workflow-Management Agent Practical Workflow for SAP Alan Rickayzen Jocelyn Dart Carsten Brennecke Galileo Press SAP Press Verlagsort Maryland Sprache englisch Maße 180 x 230 mm Einbandart gebunden Mathematik Informatik Informater Netzwerke Informatik Hardware ISBN-10 1-59229-006-X / 159229006X ISBN-13 978-1-59229-006-2 / 9781592290062 Web Flow Engine business processes SAP workflows mySAP.com mySAP SRM mySAP CRM administrators custom programs debugging techniques In addition to giving you in-depth knowledge of the standard features of the WebFlow Engine, this book opens up new Internet-based possibilities. It also shows you how process management fits into your organization and helps you improve the speed, quality, and consistency of everyday business processes. You will learn how to deploy and extend SAP workflows, create your own, and make your project a success. Of particular interest is the use of new technologies such as XML messaging, as well as the insight you gain into the use of workflows in mySAP.com (for example, mySAP SRM and mySAP CRM). Additional tips and tricks, checklists, guidelines for administrators, custom programs, and debugging techniques make this book an indispensable reference for everyday use. Key topics - Setting Up an SAP Workflow - Agent Assignment - Workflow Administration - Creating a Workflow - E-Process Interfaces - Using Forms - Custom Programs Über den Autor Alan Rickayzen is the WebFlow Product Manager. He has been with SAP since 1992 and in data processing since 1988. In 1995 he joined the SAP Business Workflow group performing development work as well as consulting for various major US customers. During this time he amassed a good technical knowledge of the product before moving in 1998 to workflow product management. He is the principal liaison for the SAP workflow user groups through which he has a good insight into the project factors and WebFlow features that make a customer implementation a success. He writes regularly for SAP Insider and other journals. Alan Rickayzen graduated from Kings College, London with a BSc in physics. Jocelyn Dart is a Senior Product Consultant specializing in Enterprise Buyer Professional (EBP) and Workflow. She has been involved with SAP products since 1990, and has been in data processing far longer than she wants to admit. In 1994, she joined SAP Australia as a help desk support consultant. Later she became an SAP instructor giving courses in ABAP, Internet Transaction Server, Workflow and EBP. Explaining and demonstrating workflow to students, and generally tinkering around, has given her a unique appreciation of the breadth and depth of the WebFlow Engine. She is currently in Professional Services, performing development work at and advising various major Australian and New Zealand customers. She is acknowledged as a regional expert in both Workflow and EBP development, and is frequently called upon to assist international consultants with EBP and Workflow issues. Jocelyn Dart has a B.App.Sc.(Computing Science) from the University of Technology, Sydney. Dr. Car, Galileo Press, 0, " A complete package for learning Excel 2010 - " Publisher's Note - The online training portion of this product is no longer available- As the leading spreadsheet application, Excel is an essential data analysis and business tool. With this dynamic combination of a full-color printed book and a Dummies interactive eLearning course on CD, you'll find a wealth of information on the latest release of Excel. Featuring both written and animated step-by-step how-tos, practice labs, helpful videos, numerous examples, and a host of Dummies hints and tips, this package makes your learning process easier. Follow the material sequentially or jump in and out as you wish it's set up so you can learn at your own pace. Throughout, you will benefit from illustrations, animations, voiceover explanations, and the option of closed captioning if you find you learn better when you can read the instructions. Helps self-motivated learners master Excel 2010, the leading spreadsheet application used today Includes an easy-to-follow, full-color book and an interactive Dummies eLearning Course that corresponds with the book on CD Allows you to follow the material sequentially or choose separate sections at your own time and pace Offers chapter summaries, practice exercises, discussions of concepts and essential terms, and much more Excel 2010 eLearning Kit For Dummies helps you maximize the potential of this data analysis tool so you can work more efficiently.", For Dummies, 2012, 6, Course Technology PTR, 2011-04-18. 1. Paperback. Used:Good., Course Technology PTR, 2011-04-18, 0<
Edward Kachinske, Timothy Kachinske, Adam Kachinske:
Maximizing Your Sales with Microsoft Dynamics CRM 2011 - Paperback2011, ISBN: 9781435458826
Hardcover
Galileo Press, Auflage: 1 (Juli 2002). Auflage: 1 (Juli 2002). Hardcover. 24,1 x 16,8 x 3,3 cm. Web Flow Engine business processes SAP workflows mySAP.com mySAP SRM mySAP CRM administrat… More...
Galileo Press, Auflage: 1 (Juli 2002). Auflage: 1 (Juli 2002). Hardcover. 24,1 x 16,8 x 3,3 cm. Web Flow Engine business processes SAP workflows mySAP.com mySAP SRM mySAP CRM administrators custom programs debugging techniques In addition to giving you in-depth knowledge of the standard features of the WebFlow Engine, this book opens up new Internet-based possibilities. It also shows you how process management fits into your organization and helps you improve the speed, quality, and consistency of everyday business processes. You will learn how to deploy and extend SAP workflows, create your own, and make your project a success. Of particular interest is the use of new technologies such as XML messaging, as well as the insight you gain into the use of workflows in mySAP.com (for example, mySAP SRM and mySAP CRM). Additional tips and tricks, checklists, guidelines for administrators, custom programs, and debugging techniques make this book an indispensable reference for everyday use. Key topics - Setting Up an SAP Workflow - Agent Assignment - Workflow Administration - Creating a Workflow - E-Process Interfaces - Using Forms - Custom Programs Über den Autor Alan Rickayzen is the WebFlow Product Manager. He has been with SAP since 1992 and in data processing since 1988. In 1995 he joined the SAP Business Workflow group performing development work as well as consulting for various major US customers. During this time he amassed a good technical knowledge of the product before moving in 1998 to workflow product management. He is the principal liaison for the SAP workflow user groups through which he has a good insight into the project factors and WebFlow features that make a customer implementation a success. He writes regularly for SAP Insider and other journals. Alan Rickayzen graduated from Kings College, London with a BSc in physics. Jocelyn Dart is a Senior Product Consultant specializing in Enterprise Buyer Professional (EBP) and Workflow. She has been involved with SAP products since 1990, and has been in data processing far longer than she wants to admit. In 1994, she joined SAP Australia as a help desk support consultant. Later she became an SAP instructor giving courses in ABAP, Internet Transaction Server, Workflow and EBP. Explaining and demonstrating workflow to students, and generally tinkering around, has given her a unique appreciation of the breadth and depth of the WebFlow Engine. She is currently in Professional Services, performing development work at and advising various major Australian and New Zealand customers. She is acknowledged as a regional expert in both Workflow and EBP development, and is frequently called upon to assist international consultants with EBP and Workflow issues. Jocelyn Dart has a B.App.Sc.(Computing Science) from the University of Technology, Sydney. Dr. Carsten Brennecke has been involved in Workflow Management since 1995. In 1998 he joined SAP AG to work in workflow development. Carsten Brennecke is responsible for workflow documentation and he is directly involved in the planning and development of the WebFlow Engine. In addition, he takes an active role in the development WebFlow training and on occasion delivers training courses himself. Markus Schneider has an MA in linguistics from Aachen Technical University. During this course he developed a new training and documentation concept for a local IT company. Markus Schneider joined SAP AG in 1998 to develop documentation and training material for SAP workflow. He is now in the WebFlow Engine development team and has a deep understanding of the underlying architecture. Content: Preface from the Industry ... 17 Preface from SAP ... 21 Who Should Read This Book? ... 23 Part 1 Using SAP supplied Workflows ... 27 1. Introduction to SAP's WebFlow Engine ... 29 ... 1.1 What is SAP's WebFlow Engine? ... 29 ... 1.2 Workflow or WebFlow? ... 32 ... 1.3 Can I Do Without SAP's WebFlow Engine? ... 33 ... 1.4 In Which Situations Should I use SAP's WebFlow Engine? ... 35 ... 1.5 High-Level Overview of What Can be Achieved With SAP's WebFlow Engine ... 40 ... 1.6 Brief Overview of Features ... 41 ... 1.7 Summary ... 46 2. Requirements Gathering Strategy ... 49 ... 2.1 Introduction ... 49 ... 2.2 Understanding the Business Process ... 50 ... 2.3 Gathering Object Data ... 57 ... 2.4 Determining the Agents ... 62 ... 2.5 Determining Work Item Delivery Routes ... 66 ... 2.6 Confirming the Workflow Design ... 67 ... 2.7 Workflow Administration ... 69 ... 2.8 Planning for Production Start ... 69 ... 2.9 Planning for Future Enhancements ... 70 3. Configuring the System ... 73 ... 3.1 Quick Start: Configure SAP's WebFlow Engine in seconds ... 74 ... 3.2 Workflow-Scenarios: Task S pecific Cu stomizing ... 81 ... 3.3 Transport and Client Copy ... 82 ... 3.4 Overview: Customizing for SAP's WebFlow Engine ... 8 4. Work Item Delivery ... 85 ... 4.1 The Human Factor ... 85 ... 4.2 Inbox Features ... 87 ... 4.3 Table of Features Available in the Principle Inboxes ... 103 ... 4.4 Successful Strategies for Work Item Delivery ... 104 ... 4.5 Other Considerations ... 109 5. Agents ... 111 ... 5.1 Understanding Agent Assignment ... 112 ... 5.2 Agent A ssignment Using the Or ganizational Structure ... 120 ... 5.3 Agent Assignment Using Task Groups ... 126 ... 5.4 Implementing and Maintaining the Structure in Practice ... 127 6. Workflow Administration ... 133 ... 6.1 Introduction ... 133 ... 6.2 Reporting on Workflows... 134 ... 6.3 Error Resolution ... 139 ... 6.4 General Techniques for Resolving Runtime Errors ... 141 ... 6.5 Resolving Agent Determination Errors ... 152 ... 6.6 Resolving Buffering Errors (The Cinderella Principle) ... 155 ... 6.7 Other Support Tools ... 158 ... 6.8 Help-Desk in the Intranet ... 159 ... 6.9 Day in the Life of a Workflow Administrator ... 161 Part 2 Developing your own Workflows ... 173 7. Creating a Workflow ... 175 ... 7.1 Introduction ... 175 ... 7.2 Workflow Builder Ba sics ... 176 ... 7.3 Intermediate Workflow Builder (Steps, Tasks and Objects) ... 187 ... 7.4 Advanced Workflow Builder-Step Definitions ... 197 ... 7.5 Advanced Workflow Builder-Special Workflow Techniques ... 206 8. Business Objects ... 219 ... 8.1 Business Object Basics ... 220 ... 8.2 Creating your own Business Object Types ... 236 ... 8.3 Creating Business Object Type Components ... 241 ... 8.4 Business Object Type Programming 2... 55 ... 8.5 Some useful predefined Object Types ... 270 9. Agent-Determination Rules ... 273 ... 9.1 Determining Agents Through Rule Resolution ... 273 ... 9.2 R ule Basics ... 274 ... 9.3 Agent Determination Rule Resolution in the Workflow Step ... 278 ... 9.4 What Happens If Rule Resolution Has No Result ... 279 ... 9.5 Responsibility Rules ... 281 ... 9.6 Evaluation paths as rules ... 285 ... 9.7 Function Modules as Rules ... 286 ... 9.8 SAP Organizational Objects as Rules ... 291 ... 9.9 Other Options for Responsible Agent Assignment ... 293 10. Business Interfaces ... 295 ... 10.1 Introduction ... 295 ... 10.2 Understanding Events ... 295 ... 10.3 Defining Events ... 297 ... 10.4 Raising Events from Business Applications ... 297 ... 10.5 Using Events in Workflows ... 304 ... 10.6 Generic Object Services ... 313 ... 10.7 Starting Workflows from Messages ... 317 11. E-Process Interfaces ... 319 ... 11.1 Internet and Beyond ... 319 ... 11.2W f-XML ... 320 ... 11.3 Inside-Out: Web Services ... 329 ... 11.4 Inside-Out: SAP Business Connector ... 339 ... 11.5 Inside-out: Integration With Other Systems ... 340 ... 11.6 Outside-in: Calling APIs to the WebFlow Engine ... 340 ... 11.7 Outside-in: Wf-XML ... 340 ... 11.8 E-Process Security Issues ... 341 ... 11.9 Other Options for Communicating with External Systems ... 343 12. Forms ... 345 ... 12.1 Introduction ... 345 ... 12.2 Simple Forms ... 346 ... 12.3 WebForms ... 349 ... 12.4 WebForms That Call an Internet Application Component ... 351 ... 12.5 Native WebForms ... 352 ... 12.6 PC Document Forms (Including Microsoft Word) ... 354 13. Custom Programs ... 357 ... 13.1 The Engine ... 357 ... 13.2The Workflow APIs ... 364 ... 13.3 Advanced Business Interface Techniques ... 368 ... 13.4 Office Document Interfaces ... 380 ... 13.5 Configuring RFC Destinations ... 382 14. Advanced Diagnostics ... 383 ... 14.1 The Tools of the Trade ... 383 ... 14.2 The Diagnosis Logs ... 384 ... 14.3 Debugging with the ABAP Debugger ... 390 ... 14.4 The Diagnosis Transaction ... 391 ... 14.5 An Apple a Day ... 393 Part 3 Examples of the use of WebFlow in mySAP.com ... 397 15. WebFlow in Enterprise Buyer Professional ... 399 ... 15.1 Workflow in EBP ... 399 ... 15.2 Changing Shopping Cart Approval Workflows ... 412 ... 15.3 Changing Confirmation and Invoice Approvals ... 419 ... 15.4 User Approval Workflows ... 420 ... 15.5 Understanding the Procurement Card Reconciliation Workflow ... 420 ... 15.6 Tracking Workflow Instances ... 421 ... 15.7 Advanced Troubleshooting and Solutions ... 421 ... 15.8 Basics of EBP Architecture from a Workflow Perspective ... 423 ... 15.9 Business Object Types ... 426 16. WebFlow in mySAP CRM ... 429 ... 16.1 mySAP CRM and Workflow ... 429 ... 16.2 Customizing ... 432 ... 16.3 'Specials' of mySAP CRM ... 432 ... 16.4 Using Your Own Workflows with mySAP CRM ... 436 17. Setting Up an SAP-Provided R/3 Workflow ... 439 ... 17.1 Introduction ... 439 ... 17.2 W hat is the Business Scenario? ... 440 ... 17.3 Which SAP Workflows are Involved? ... 441 ... 17.4 How is the Workflow Started? ... 442 ... 17.5 How Do I Activate This Scenario? ... 442 18. WebFlow and ArchiveLink ... 447 ... 18.1 Intelligent Organization and Distribution of Business Documents ... 447 ... 18.2 What Is ArchiveLink ... 447 ... 18.3 ArchiveLink Standard Scenarios ... 450 ... 18.4 Business Object Types ... 453 Appendix ... 455 A Tips and Tricks ... 457 ... A.1 Working with Wizards ... 457 ... A.2 W orking with E-Mails ... 458 ... A.3 Showing the Decision Maker in a Follow-On Step ... 466 ... A.4 URLs in the Work Item Display ... 467 ... A.5 Creating your Own User Decision Template ... 468 ... A.6 Using Secondary, Before, and After Methods ... 468 ... A.7 Looping Through a Multiline List ... 471 ... A.8 Creating Object References Dynamically ... 472 ... A.9 Deadlines Based on the Factory Calendar ... 472 ... A.10 Making the Most of Modeled Deadlines ... 477 B Checklists ... 479 ... B.1 Gathering Requirements ... 479 ... B.2 Return on Investment (ROI) ... 484 ... B.3 Quality Assurance Design Review ... 488 ... B.4 Verification Tests ... 493 ... B.5 Quality Assurance Implementation Review ... 496 ... B.6 Going Live ... 500 ... B.7 Housekeeping ... 502 C Step-by-Step Troubleshooting Guide ... 505 ... C.1 A Workflow That Does Not Start ... 505 ... C.2 A Workflow that Stops in Mid-Track ... 509 ... C.3 Binding Problems with the Workflow Trace ... 514 ... C.4 Why Duplicate or Multiple Workflows are Triggered ... 515 ... C.5 Why an Agent Does Not Receive a Work Item ... 516 ... C.6 Why the Wrong Agent Receives the Work Item ... 517 ... C.7 Why the Work Item Follows the Wrong Route ... 518 D Administrator's First Aid Guide ... 519 ... D.1 Resolving Work Item Errors ... 519 ... D.2 Resolving Workflow Instance Errors ... 523 ... D.3 Finding Workflows That Appear to Have Disappeared ... 525 ... D.4 Resolving Event Linkage Errors ... 525 ... D.5 Resolving Internet-Specific Errors ... 529 E Workflow Macros ... 531 ... E.1 Macros Specific to Object Type Programs ... 531 ... E.2 Macros for General Workflow Programming ... 532 F SAP Workflow Training ... 535 ... F.1 BC600 Workflow Introduction ... 535 ... F.2 BC601 Build and Use Workflows ... 535 ... F.3 BC610 Workflow Programming ... 535 ... F.4 BIT603 Web Scenarios and the WebFlow Engine ... 536 ... F.5 TAWF10 Workflow Academy ... 536 ... F.6 Further Information ... 536 G Glossary ... 537 Index ... 547 Workflow-Management Agent Practical Workflow for SAP Alan Rickayzen Jocelyn Dart Carsten Brennecke Galileo Press SAP Press Verlagsort Maryland Sprache englisch Maße 180 x 230 mm Einbandart gebunden Mathematik Informatik Informater Netzwerke Informatik Hardware ISBN-10 1-59229-006-X / 159229006X ISBN-13 978-1-59229-006-2 / 9781592290062 Web Flow Engine business processes SAP workflows mySAP.com mySAP SRM mySAP CRM administrators custom programs debugging techniques In addition to giving you in-depth knowledge of the standard features of the WebFlow Engine, this book opens up new Internet-based possibilities. It also shows you how process management fits into your organization and helps you improve the speed, quality, and consistency of everyday business processes. You will learn how to deploy and extend SAP workflows, create your own, and make your project a success. Of particular interest is the use of new technologies such as XML messaging, as well as the insight you gain into the use of workflows in mySAP.com (for example, mySAP SRM and mySAP CRM). Additional tips and tricks, checklists, guidelines for administrators, custom programs, and debugging techniques make this book an indispensable reference for everyday use. Key topics - Setting Up an SAP Workflow - Agent Assignment - Workflow Administration - Creating a Workflow - E-Process Interfaces - Using Forms - Custom Programs Über den Autor Alan Rickayzen is the WebFlow Product Manager. He has been with SAP since 1992 and in data processing since 1988. In 1995 he joined the SAP Business Workflow group performing development work as well as consulting for various major US customers. During this time he amassed a good technical knowledge of the product before moving in 1998 to workflow product management. He is the principal liaison for the SAP workflow user groups through which he has a good insight into the project factors and WebFlow features that make a customer implementation a success. He writes regularly for SAP Insider and other journals. Alan Rickayzen graduated from Kings College, London with a BSc in physics. Jocelyn Dart is a Senior Product Consultant specializing in Enterprise Buyer Professional (EBP) and Workflow. She has been involved with SAP products since 1990, and has been in data processing far longer than she wants to admit. In 1994, she joined SAP Australia as a help desk support consultant. Later she became an SAP instructor giving courses in ABAP, Internet Transaction Server, Workflow and EBP. Explaining and demonstrating workflow to students, and generally tinkering around, has given her a unique appreciation of the breadth and depth of the WebFlow Engine. She is currently in Professional Services, performing development work at and advising various major Australian and New Zealand customers. She is acknowledged as a regional expert in both Workflow and EBP development, and is frequently called upon to assist international consultants with EBP and Workflow issues. Jocelyn Dart has a B.App.Sc.(Computing Science) from the University of Technology, Sydney. Dr. Car, Galileo Press, 0, Course Technology PTR, 2011-04-18. 1. Paperback. Used:Good., Course Technology PTR, 2011-04-18, 0<
Maximizing Your Sales with Microsoft Dynamics CRM 2011 - Paperback
2011
ISBN: 9781435458826
Paperback / softback. New. Windows 8 contains Microsoft's revolutionary new application framework for building dynamic and responsive touch-enabled applications that target both desk… More...
Paperback / softback. New. Windows 8 contains Microsoft's revolutionary new application framework for building dynamic and responsive touch-enabled applications that target both desktops and mobile devices.Experienced author Adam Freeman invites you to take a crash course in Windows 8 development., 6, Paperback / softback. New. <b>Take to the (virtual) skies with help from Microsoft Flight Simulator</b> <p>Microsoft Flight Simulator has offered a great way to fly aircraft of all sizes without ever leaving the ground for nearly 40 years. With help from <i>Microsoft Flight Simulator For Dummies,</i> you'll take to the skies in everything from tiny two-seaters to huge commercial airliners. Plot your course and deal with realistic wind and weather as you fly pond hoppers, 747s, and everything in between all around the world. </p><p>In this book, you'll learn how to: </p><ul><li>Start with getting a feel for the controls of a small plane before moving on to larger airliners</li><li>Get familiar with the instrument panels of all sorts of planes</li><li>Deal with virtual emergencies, dynamic weather, Maydays, and more!</li></ul> <p>Great for anyone just getting started with Microsoft Flight Simulator, <i>Microsoft Flight Simulator For Dummies</i> is also the perfect book for existing players looking to get the most out of their time with this awesome game.</p>, 6, Course Technology PTR, 2011-04-18. Paperback. Good., Course Technology PTR, 2011-04-18, 2.5<
Maximizing Your Sales with Microsoft® Dynamics CRM 2011 - Paperback
2011, ISBN: 9781435458826
Cengage Learning Emea, Taschenbuch, Auflage: International, 218 Seiten, Publiziert: 2011-04-19T00:00:01Z, Produktgruppe: Buch, 1.1 kg, Management, Business & Karriere, Kategorien, Bücher,… More...
Cengage Learning Emea, Taschenbuch, Auflage: International, 218 Seiten, Publiziert: 2011-04-19T00:00:01Z, Produktgruppe: Buch, 1.1 kg, Management, Business & Karriere, Kategorien, Bücher, Kundenmanagement, Marketing & Verkauf, Produktmarketing, Wirtschaft, Börse & Geld, Grafik & Multimedia, Computer & Internet, Office, Microsoft, Softwareentwicklung, IT-Ausbildung & -Berufe, Programmierung & Webdesign, Taschenbücher, Fremdsprachige Bücher, Englische Bücher, Cengage Learning Emea, 2011<
Maximizing Your Sales with Microsoft Dynamics CRM 2011 - Paperback
2011, ISBN: 9781435458826
Course Technology PTR, 2011-04-18. Paperback. Good., Course Technology PTR, 2011-04-18, 2.5
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Details of the book - Maximizing Your Sales with Microsoft® Dynamics CRM 2011
EAN (ISBN-13): 9781435458826
ISBN (ISBN-10): 1435458826
Hardcover
Paperback
Publishing year: 2011
Publisher: Cengage Learning Emea
218 Pages
Weight: 0,476 kg
Language: eng/Englisch
Book in our database since 2011-12-13T04:35:51-05:00 (New York)
Detail page last modified on 2024-04-03T03:26:30-04:00 (New York)
ISBN/EAN: 1435458826
ISBN - alternate spelling:
1-4354-5882-6, 978-1-4354-5882-6
Alternate spelling and related search-keywords:
Book author: käch
Book title: 2011, microsoft dynamics, crm
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