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Measuring the Performance of Human Service Programs - Martin, Lawrence L. / Kattner, Pete M. / Kettner, Peter M.
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Measuring the Performance of Human Service Programs - used book

ISBN: 9780803971356

ID: 3269789

Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators. Measuring the Performance of Human Service Programs Martin, Lawrence L. / Kattner, Pete M. / Kettner, Peter M., Sage Publications (CA)

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Measuring the Performance of Human Service Programs (SAGE Human Services Guides) - Lawrence L. Martin; Peter M. Kettner
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Lawrence L. Martin; Peter M. Kettner:

Measuring the Performance of Human Service Programs (SAGE Human Services Guides) - used book

ISBN: 0803971354

ID: 1876256

Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness. The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized measures and client satisfaction - and assess their advantages and disadvantages. A case study and exercises are a special feature of the book. administration and medicine economics,business and investing,hospital administration,management and leadership,medical books,political science,politics and government,politics and social sciences,public affairs and policy,public policy Medical Books, SAGE Publications, Inc

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Measuring the Performance of Human Service Programs (SAGE Human Services Guides) - Lawrence L. Martin, Peter M. Kettner
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Lawrence L. Martin, Peter M. Kettner:
Measuring the Performance of Human Service Programs (SAGE Human Services Guides) - used book

ISBN: 9780803971356

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Sage Publications, Inc. Used - Good. Shows some signs of wear, and may have some markings on the inside. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!, Sage Publications, Inc

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Measuring the Performance of Human Service Programs (SAGE Human Services Guides) - Lawrence L. Martin, Peter M. Kettner
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Lawrence L. Martin, Peter M. Kettner:
Measuring the Performance of Human Service Programs (SAGE Human Services Guides) - Paperback

ISBN: 9780803971356

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SAGE Publications, Inc. Paperback. GOOD. Gently used may contain ex-library markings, possibly has some light highlighting, textual notations, and or underlining. Text is still easily readable., SAGE Publications, Inc

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Measuring the Performance of Human Service Programs (SAGE Human Services Guides) - Martin, Lawrence L., Kettner, Peter M
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Martin, Lawrence L., Kettner, Peter M:
Measuring the Performance of Human Service Programs (SAGE Human Services Guides) - Paperback

1996, ISBN: 9780803971356

ID: 723911166

SAGE Publications, Inc. Used - Good. SAGE Publications, Inc, 03/12/1996, Paperback, Good condition., SAGE Publications, Inc

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Details of the book
Measuring the Performance of Human Service Programs
Author:

Martin, Lawrence L.; Kattner, Pete M.; Kettner, Peter M.

Title:

Measuring the Performance of Human Service Programs

ISBN:

0803971354

Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness. The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized measures and client satisfaction - and assess their advantages and disadvantages. A case study and exercises are a special feature of the book.

Details of the book - Measuring the Performance of Human Service Programs


EAN (ISBN-13): 9780803971356
ISBN (ISBN-10): 0803971354
Paperback
Publishing year: 1996
Publisher: SAGE PUBN INC
152 Pages
Weight: 0,222 kg
Language: eng/Englisch

Book in our database since 22.05.2007 23:50:19
Book found last time on 26.02.2017 09:21:00
ISBN/EAN: 0803971354

ISBN - alternate spelling:
0-8039-7135-4, 978-0-8039-7135-6

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