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Donna Knapp:

A Guide to Service Desk Concepts (Help Desk) - Paperback

ISBN: 9780324785067

Course Technology. Paperback. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex … More...

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Donna Knapp:

A Guide to Service Desk Concepts (Help Desk) - Paperback

ISBN: 9780324785067

Course Technology. Paperback. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex … More...

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A Guide to Service Desk Concepts: Service Desk and the It Infrastructure Library - Knapp, Donna
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Knapp, Donna:
A Guide to Service Desk Concepts: Service Desk and the It Infrastructure Library - Paperback

2009

ISBN: 9780324785067

South-Western, Taschenbuch, Auflage: 3, 396 Seiten, Publiziert: 2009-03-01T00:00:01Z, Produktgruppe: Buch, 1.4 kg, Verkaufsrang: 34335, Programmierung & Webdesign, Computer & Internet, Ka… More...

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Knapp, Donna:
A Guide to Service Desk Concepts (Help Desk) - used book

ISBN: 9780324785067

Course Technology. Used - Good. Good condition. 3rd edition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlightin… More...

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Knapp, Donna:
A Guide to Service Desk Concepts (Help Desk) - Paperback

2009, ISBN: 9780324785067

Course Technology, 2009-03-24. Paperback. Very Good. 0.7000 9.1000 7.3000. Book has some overall wear. Contains some minor dirtiness / soiling., Course Technology, 2009-03-24, 3

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Details of the book
A Guide to Service Desk Concepts: Service Desk and the It Infrastructure Library
Author:
Title:
ISBN:

0324785062


A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectively. In this edition, the author also includes references to ITIL V3 best practices, leading quality and IT service management frameworks and standards, up-to-date research, trends, case studies and resources, and the latest information regarding the role of outsourcing and certification in the service desk.

Details of the book - A Guide to Service Desk Concepts: Service Desk and the It Infrastructure Library


EAN (ISBN-13): 9780324785067
ISBN (ISBN-10): 0324785062
Paperback
Publishing year: 2009
Publisher: South-Western
396 Pages
Weight: 0,635 kg
Language: eng/Englisch

Book in our database since 2008-12-25T07:12:41-05:00 (New York)
Detail page last modified on 2024-02-15T13:20:49-05:00 (New York)
ISBN/EAN: 0324785062

ISBN - alternate spelling:
0-324-78506-2, 978-0-324-78506-7
Alternate spelling and related search-keywords:
Book author: knapp
Book title: help, service guide, desk library

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