2013, ISBN: 9788173667480

Dreamtech Press/Wiley India Pvt. Ltd, 2012. Softcover. New. The book entitled Customer Relationship Management aims to help managers in establishing successful customer relationships. T… More...

Dreamtech Press/Wiley India Pvt. Ltd, 2012. Softcover. New. The book entitled Customer Relationship Management aims to help managers in establishing successful customer relationships. The concise and accessible style of the book is suitable for business professionals and students pursuing management courses. The book effectively blends together the theoretical and practical concepts of CRM that help readers to achieve a thorough understanding of the subject matter. The book also contains real-life examples and case studies to provide readers with a glimpse of the actual market environment. Moreover, a summary and learning exercise are supplemented at the end of each chapter to reinforce the concepts. Chapter 1: Introduction to CRM 1.1 Introduction 1.2 Concept of CRM 1.3 Types of CRM 1.4 CRM in Front-office and Back-office Operations 1.5 Summary 1.6 Key Terms 1.7 Exercise Chapter 2: Importance of Relationship in Business 2.1 Introduction 2.2 Definition of Relationship 2.3 Concept of Relationship Management 2.4 Concept of Relationship Marketing 2.5 Relationship Marketing and CRM 2.6 Summary 2.7 Key Terms 2.8 Exercise Chapter 3: Planning a CRM Strategy 3.1 Introduction 3.2 Defining a CRM Strategy 3.3 Summary 3.4 Key Terms 3.5 Exercise Chapter 4: Selection of a CRM Tool 4.1 Introduction 4.2 Selecting a CRM Tool 4.3 Summary 4.4 Key Terms 4.5 Exercise Chapter 5: Managing a CRM Project 5.1 Introduction 5.2 Formulating a Pre-implementation Checklist 5.3 Formation of a CRM Development Team 5.4 Implementation of a CRM Program 5.5 CRM Budget 5.6 CRM Audit 5.7 Summary 5.8 Key Terms 5.9 Exercise Chapter 6: Creating Value for Customers 6.1 Introduction 6.2 Concept of Customer Value 6.3 Sources of Creating Customer Value 6.4 Summary 6.5 Key Terms 6.6 Exercise Chapter 7: Customer Experience and CRM 7.1 Introduction 7.2 Concept of Customer Experience 7.3 Methods for Improving Customer Experience 7.4 Strategies for Gaining Customer Experience 7.5 Customer Satisfaction and Customer Loyalty 7.6 Influence of CRM Software on Customer Experience 7.7 Summary 7.8 Key Terms 7.9 Exercise Chapter 8: Managing Customer Lifecycle: Customer Acquisition, Retention, and Development 8.1 Introduction 8.2 Defining a New Customer 8.3 Estimating Customer Value 8.4 Concept of Customer Lifetime Value 8.5 Methods for Acquiring New Customers 8.6 Providing a Right Offer to Customers 8.7 Customer Acquisition Using Customer Data 8.8 Concept of Customer Retention 8.9 Customer Retention Strategies 8.10 Concept of Customer Development 8.11 KPIs of Customer Acquisition, Retention, and Development 8.12 Strategies for Terminating Customer Relationship 8.13 Summary 8.14 Key Terms 8.15 Exercise Chapter 9: Customer Database 9.1 Introduction 9.2 Concept of Customer Database 9.3 Database Marketing 9.4 Data Analysis 9.5 Summary 9.6 Key Terms 9.7 Exercise Chapter 10: Sales and CRM 10.1 Introduction 10.2 Role of CRM in Sales 10.3 Challenges in Sales 10.4 Customer Relationship Cycle and Sales 10.5 Sales Force Automation 10.6 Summary 10.7 Key Terms 10.8 Exercise Chapter 11: Marketing Automation 11.1 Introduction 11.2 Concept of Marketing Automation 11.3 Some Other Applications of Marketing Automation 11.4 Summary 11.5 Key Terms 11.6 Exercise Chapter 12: Service and CRM 12.1 Introduction 12.2 Concept of Customer Service 12.3 Concept of Service Automation 12.4 Service Level Agreement 12.6 Key Terms 12.7 Exercise Chapter 13: Business Network and CRM 13.1 Introduction 13.2 Concept of Business Network 13.3 Relationships among Network Members 13.4 Role of CRM in Business Network 13.5 Concept of Business Network Management 13.6 Networking: A Tool for Developing a Strong Business Network Chapter 14: Customer Portfolio Management 14.1 Introduction 14.2 Concept of Customer Portfolio Management 14.3 CPM Disciplines 14.4 Important Tools of CPM 14.5 CPM in Business-to-Business Context Chapter 15: Electronic CRM (e-CRM) 15.1 Introductio Printed Pages: 464. NA, Dreamtech Press/Wiley India Pvt. Ltd, 2012, Dreamtech Press/Wiley India Pvt. Ltd, 2012. Softcover. New. The book entitled Customer Relationship Management aims to help managers in establishing successful customer relationships. The concise and accessible style of the book is suitable for business professionals and students pursuing management courses. The book effectively blends together the theoretical and practical concepts of CRM that help readers to achieve a thorough understanding of the subject matter. The book also contains real-life examples and case studies to provide readers with a glimpse of the actual market environment. Moreover, a summary and learning exercise are supplemented at the end of each chapter to reinforce the concepts. Chapter 1: Introduction to CRM 1.1 Introduction 1.2 Concept of CRM 1.3 Types of CRM 1.4 CRM in Front-office and Back-office Operations 1.5 Summary 1.6 Key Terms 1.7 Exercise Chapter 2: Importance of Relationship in Business 2.1 Introduction 2.2 Definition of Relationship 2.3 Concept of Relationship Management 2.4 Concept of Relationship Marketing 2.5 Relationship Marketing and CRM 2.6 Summary 2.7 Key Terms 2.8 Exercise Chapter 3: Planning a CRM Strategy 3.1 Introduction 3.2 Defining a CRM Strategy 3.3 Summary 3.4 Key Terms 3.5 Exercise Chapter 4: Selection of a CRM Tool 4.1 Introduction 4.2 Selecting a CRM Tool 4.3 Summary 4.4 Key Terms 4.5 Exercise Chapter 5: Managing a CRM Project 5.1 Introduction 5.2 Formulating a Pre-implementation Checklist 5.3 Formation of a CRM Development Team 5.4 Implementation of a CRM Program 5.5 CRM Budget 5.6 CRM Audit 5.7 Summary 5.8 Key Terms 5.9 Exercise Chapter 6: Creating Value for Customers 6.1 Introduction 6.2 Concept of Customer Value 6.3 Sources of Creating Customer Value 6.4 Summary 6.5 Key Terms 6.6 Exercise Chapter 7: Customer Experience and CRM 7.1 Introduction 7.2 Concept of Customer Experience 7.3 Methods for Improving Customer Experience 7.4 Strategies for Gaining Customer Experience 7.5 Customer Satisfaction and Customer Loyalty 7.6 Influence of CRM Software on Customer Experience 7.7 Summary 7.8 Key Terms 7.9 Exercise Chapter 8: Managing Customer Lifecycle: Customer Acquisition, Retention, and Development 8.1 Introduction 8.2 Defining a New Customer 8.3 Estimating Customer Value 8.4 Concept of Customer Lifetime Value 8.5 Methods for Acquiring New Customers 8.6 Providing a Right Offer to Customers 8.7 Customer Acquisition Using Customer Data 8.8 Concept of Customer Retention 8.9 Customer Retention Strategies 8.10 Concept of Customer Development 8.11 KPIs of Customer Acquisition, Retention, and Development 8.12 Strategies for Terminating Customer Relationship 8.13 Summary 8.14 Key Terms 8.15 Exercise Chapter 9: Customer Database 9.1 Introduction 9.2 Concept of Customer Database 9.3 Database Marketing 9.4 Data Analysis 9.5 Summary 9.6 Key Terms 9.7 Exercise Chapter 10: Sales and CRM 10.1 Introduction 10.2 Role of CRM in Sales 10.3 Challenges in Sales 10.4 Customer Relationship Cycle and Sales 10.5 Sales Force Automation 10.6 Summary 10.7 Key Terms 10.8 Exercise Chapter 11: Marketing Automation 11.1 Introduction 11.2 Concept of Marketing Automation 11.3 Some Other Applications of Marketing Automation 11.4 Summary 11.5 Key Terms 11.6 Exercise Chapter 12: Service and CRM 12.1 Introduction 12.2 Concept of Customer Service 12.3 Concept of Service Automation 12.4 Service Level Agreement 12.6 Key Terms 12.7 Exercise Chapter 13: Business Network and CRM 13.1 Introduction 13.2 Concept of Business Network 13.3 Relationships among Network Members 13.4 Role of CRM in Business Network 13.5 Concept of Business Network Management 13.6 Networking: A Tool for Developing a Strong Business Network Chapter 14: Customer Portfolio Management 14.1 Introduction 14.2 Concept of Customer Portfolio Management 14.3 CPM Disciplines 14.4 Important Tools of CPM 14.5 CPM in Business-to-Business Context Chapter 15: Electronic CRM (e-CRM) 15.1 Introductio Printed Pages: 464., Dreamtech Press/Wiley India Pvt. Ltd, 2012, Dreamtech Press/Wiley India Pvt. Ltd, 2012. Softcover. New. The book entitled Customer Relationship Management aims to help managers in establishing successful customer relationships. The concise and accessible style of the book is suitable for business professionals and students pursuing management courses. The book effectively blends together the theoretical and practical concepts of CRM that help readers to achieve a thorough understanding of the subject matter. The book also contains real-life examples and case studies to provide readers with a glimpse of the actual market environment. Moreover, a summary and learning exercise are supplemented at the end of each chapter to reinforce the concepts. Chapter 1: Introduction to CRM 1.1 Introduction 1.2 Concept of CRM 1.3 Types of CRM 1.4 CRM in Front-office and Back-office Operations 1.5 Summary 1.6 Key Terms 1.7 Exercise Chapter 2: Importance of Relationship in Business 2.1 Introduction 2.2 Definition of Relationship 2.3 Concept of Relationship Management 2.4 Concept of Relationship Marketing 2.5 Relationship Marketing and CRM 2.6 Summary 2.7 Key Terms 2.8 Exercise Chapter 3: Planning a CRM Strategy 3.1 Introduction 3.2 Defining a CRM Strategy 3.3 Summary 3.4 Key Terms 3.5 Exercise Chapter 4: Selection of a CRM Tool 4.1 Introduction 4.2 Selecting a CRM Tool 4.3 Summary 4.4 Key Terms 4.5 Exercise Chapter 5: Managing a CRM Project 5.1 Introduction 5.2 Formulating a Pre-implementation Checklist 5.3 Formation of a CRM Development Team 5.4 Implementation of a CRM Program 5.5 CRM Budget 5.6 CRM Audit 5.7 Summary 5.8 Key Terms 5.9 Exercise Chapter 6: Creating Value for Customers 6.1 Introduction 6.2 Concept of Customer Value 6.3 Sources of Creating Customer Value 6.4 Summary 6.5 Key Terms 6.6 Exercise Chapter 7: Customer Experience and CRM 7.1 Introduction 7.2 Concept of Customer Experience 7.3 Methods for Improving Customer Experience 7.4 Strategies for Gaining Customer Experience 7.5 Customer Satisfaction and Customer Loyalty 7.6 Influence of CRM Software on Customer Experience 7.7 Summary 7.8 Key Terms 7.9 Exercise Chapter 8: Managing Customer Lifecycle: Customer Acquisition, Retention, and Development 8.1 Introduction 8.2 Defining a New Customer 8.3 Estimating Customer Value 8.4 Concept of Customer Lifetime Value 8.5 Methods for Acquiring New Customers 8.6 Providing a Right Offer to Customers 8.7 Customer Acquisition Using Customer Data 8.8 Concept of Customer Retention 8.9 Customer Retention Strategies 8.10 Concept of Customer Development 8.11 KPIs of Customer Acquisition, Retention, and Development 8.12 Strategies for Terminating Customer Relationship 8.13 Summary 8.14 Key Terms 8.15 Exercise Chapter 9: Customer Database 9.1 Introduction 9.2 Concept of Customer Database 9.3 Database Marketing 9.4 Data Analysis 9.5 Summary 9.6 Key Terms 9.7 Exercise Chapter 10: Sales and CRM 10.1 Introduction 10.2 Role of CRM in Sales 10.3 Challenges in Sales 10.4 Customer Relationship Cycle and Sales 10.5 Sales Force Automation 10.6 Summary 10.7 Key Terms 10.8 Exercise Chapter 11: Marketing Automation 11.1 Introduction 11.2 Concept of Marketing Automation 11.3 Some Other Applications of Marketing Automation 11.4 Summary 11.5 Key Terms 11.6 Exercise Chapter 12: Service and CRM 12.1 Introduction 12.2 Concept of Customer Service 12.3 Concept of Service Automation 12.4 Service Level Agreement 12.6 Key Terms 12.7 Exercise Chapter 13: Business Network and CRM 13.1 Introduction 13.2 Concept of Business Network 13.3 Relationships among Network Members 13.4 Role of CRM in Business Network 13.5 Concept of Business Network Management 13.6 Networking: A Tool for Developing a Strong Business Network Chapter 14: Customer Portfolio Management 14.1 Introduction 14.2 Concept of Customer Portfolio Management 14.3 CPM Disciplines 14.4 Important Tools of CPM 14.5 CPM in Business-to-Business Context Chapter 15: Electronic CRM (e-CRM) 15.1 Introductio Printed Pages: 464., Dreamtech Press/Wiley India Pvt. Ltd, 2012, Shroff Publishers & Distributors Pvt. Ltd., 2013. Softcover. New. What you will learn from this book Install and configure VMware vCloud Director Understand security hardening of vCloud Director in a nutshell Monitor vShield Endpoint health status Create a data security policy Review the violation reports that are generated by a vCloud Networking and Security Data Security scan Learn the purpose and operation of vCloud Networking and Security Data Security In Detail Security is a major concern, in particular now that everything is moving to the cloud. A private cloud is a cloud computing platform built on your own hardware and software. The alternative is to deploy the services you need on a public cloud infrastructure provided by an external supplier such as Amazon Web Services, Rackspace Cloud, or HP Public Cloud. While a public cloud can afford greater flexibility, a private cloud gives you the advantage of greater control over the entire stack. "VMware vCloud Security" focuses on some critical security risks, such as the application level firewall and firewall zone, virus and malware attacks on cloud virtual machines, and data security compliance on any VMware vCloud-based private cloud. Security administrators sometimes deploy its components incorrectly, or sometimes cannot see the broader picture and where the vCloud security products fit in. This book is focused on solving those problems using VMware vCloud and the vCloud Networking and Security product suite, which includes vCloud Networking and Security App, vShield Endpoint, and vCloud Networking and Security Data Security. Ensuring the security and compliance of any applications, especially those that are business critical, is a crucial step in your journey to the cloud. You will be introduced to security roles in VMware vCloud Director, integration of LDAP Servers with vCloud, and security hardening of vCloud Director. We’ll then walk through a hypervisor-based firewall that protects applications in the virtual datacenter from network-based attacks. We’ll create access control policies based on logical constructs such as VMware vCenter Server containers and VMware vCloud Networking and Security security groups but not just physical constructs, such as IP addresses. You’ll learn about the architecture of EPSEC and how to implement it. Finally, we will understand how to define data security policies, run scans, and analyze results. Approach VMware vCloud Security provides the reader with in depth knowledge and practical exercises sufficient to implement a secured private cloud using VMware vCloud Director and vCloud Networking and Security. Who this book is for This book is primarily for technical professionals with system administration and security administration skills with significant VMware vCloud experience who want to learn about advanced concepts of vCloud security and compliance. Printed Pages: 128., Shroff Publishers & Distributors Pvt. Ltd., 2013, Shroff Publishers/O`Reilly, 2004. Softcover. New. 15 x 22 cm. IRC (Internet Relay Chat) may very well turn out to be the world`s most successful hack. In 1988, Jarkko Oikarinen wrote the original IRC program at the University of Oulu, Finland. As he says in his foreword, ""IRC started as one summer trainee`s programming exercise. A hack grew into a software development project that hundreds of people participated in, and then became a worldwide environment where tens of thousands of people now spend time with each other. I have found many of my friends through IRC and learnt a significant part of my present software engineering knowledge while using and working with IRC. That would not have been possible without learning from code examples and hacks from others"". IRC has continued to grow in popularity since its inception. Millions of people from all over the world now use IRC to chat with friends, discuss projects and collaborate on research. With a simple, clearly defined protocol, IRC has become one of the most accessible chat environments, with clients written for a multitude of operating systems. And IRC is more than just a simple chat system it is a network of intercommunicating servers, allowing thousands of clients to connect from anywhere in the world using the IRC protocol. While IRC is easy to get into and many people are happy to use it without being aware of what`s happening under the hood, there are those who hunger for more knowledge, and this book is for them. IRC Hacks is a collection of tips and tools that cover just about everything needed to become a true IRC master, featuring contributions from some of the most renowned IRC hackers, many of whom collaborated on IRC, grouping together to form the channel #irchacks on the freenode IRC network Like all of our Hacks books, there are many different ways to use IRC Hacks. You can read the book from cover to cover, but you might be better served by picking an interesting item from the table of contents and just diving in. If you`re relatively new to IRC, you should considering starting with a few hacks from each progressive chapter. Chapter 1 starts you off by showing you how to connect to IRC, while Chapter 2 acquaints you with the everyday concepts you`ll need to use IRC effectively. Chapter 3 is all about users and channels, and introduces the first pieces of code. Chapter 4 shows you how to make useful enhancements to IRC clients. Chapter 5 is where you will learn the basics about creating IRC bots, with Chapters 6-12 introducing more complex bots that can be used for logging, servicing communities, searching, announcing, networking, managing channels or simply for having fun. Chapter 13 delves into the IRC protocol in more detail, and Chapter 14 demonstrates some interesting alternative methods for connecting to IRC. Finally, Chapter 15 will move you on to new pastures by showing you how to set up your own IRC server. This book presents an opportunity to learn how IRC works and how to make best use of some of the features that have made it the most successful, most scalable, and most mature chat system on this planet. IRC Hacks delves deep into the possibilities. Printed Pages: 442. NA, Shroff Publishers/O`Reilly, 2004<

2004, ISBN: 9788173667480

Hardcover

Concept Publishing Company (P) Ltd., 1992. Hardcover. New. Computer, like any other tool, aids common man in performing his task. It enables the job to be done more quickly, with more e… More...

Concept Publishing Company (P) Ltd., 1992. Hardcover. New. Computer, like any other tool, aids common man in performing his task. It enables the job to be done more quickly, with more ease, and opens new fields of operation which were closed before. The computer acts only as an intermediary. Its information is supplied by common man, its duties are defined by common man, and it works at the discretion of common man. This book unravels the mystique of computer for common man. What is a microprocessor? How does a personal computer (PC) work? How are industrial control and quality regulations achieved by computer? What is the selection process for acquiring a computer? How do computers form a network to share hardware and software resources? What are the evergreen trends of management information system (MIS)? After answering these questions, a few selected sectors are taken up and broad information is provided as to what is happenning by using computers in these areas: agriculture, education, health, banking, railways and industry, not to mention the areas of law and order, civil administration, public utility system, even for the handicapped and the liberal arts. While all these vital sectors are linked up with the well-being of the common man, it is also important to know the desirability and scope of computer usage, assessment of meaningful applications computer, impact of computer technology on the labour and automation, involvement of general management with computers, and some concern with training and education on computer. On the whole, the book attempts to initiate the common man not merely to the concept of computers, but also the Indian practice as well as the germane issues valid for this country. Printed Pages: 328., Concept Publishing Company (P) Ltd., 1992, Concept Publishing Company (P) Ltd., 1992. Hardcover. New. Computer, like any other tool, aids common man in performing his task. It enables the job to be done more quickly, with more ease, and opens new fields of operation which were closed before. The computer acts only as an intermediary. Its information is supplied by common man, its duties are defined by common man, and it works at the discretion of common man. This book unravels the mystique of computer for common man. What is a microprocessor? How does a personal computer (PC) work? How are industrial control and quality regulations achieved by computer? What is the selection process for acquiring a computer? How do computers form a network to share hardware and software resources? What are the evergreen trends of management information system (MIS)? After answering these questions, a few selected sectors are taken up and broad information is provided as to what is happenning by using computers in these areas: agriculture, education, health, banking, railways and industry, not to mention the areas of law and order, civil administration, public utility system, even for the handicapped and the liberal arts. While all these vital sectors are linked up with the well-being of the common man, it is also important to know the desirability and scope of computer usage, assessment of meaningful applications computer, impact of computer technology on the labour and automation, involvement of general management with computers, and some concern with training and education on computer. On the whole, the book attempts to initiate the common man not merely to the concept of computers, but also the Indian practice as well as the germane issues valid for this country. Printed Pages: 328. Common Man`s Guide to Computers: Concepts, Applications, IssuesDr Uttpal K. Banerjee9788170224419, Concept Publishing Company (P) Ltd., 1992, Concept Publishing Company (P) Ltd., 1992. Hardcover. New. Computer, like any other tool, aids common man in performing his task. It enables the job to be done more quickly, with more ease, and opens new fields of operation which were closed before. The computer acts only as an intermediary. Its information is supplied by common man, its duties are defined by common man, and it works at the discretion of common man. This book unravels the mystique of computer for common man. What is a microprocessor? How does a personal computer (PC) work? How are industrial control and quality regulations achieved by computer? What is the selection process for acquiring a computer? How do computers form a network to share hardware and software resources? What are the evergreen trends of management information system (MIS)? After answering these questions, a few selected sectors are taken up and broad information is provided as to what is happenning by using computers in these areas: agriculture, education, health, banking, railways and industry, not to mention the areas of law and order, civil administration, public utility system, even for the handicapped and the liberal arts. While all these vital sectors are linked up with the well-being of the common man, it is also important to know the desirability and scope of computer usage, assessment of meaningful applications computer, impact of computer technology on the labour and automation, involvement of general management with computers, and some concern with training and education on computer. On the whole, the book attempts to initiate the common man not merely to the concept of computers, but also the Indian practice as well as the germane issues valid for this country. Printed Pages: 328., Concept Publishing Company (P) Ltd., 1992, Shroff Publishers/O`Reilly, 2004. Softcover. New. 15 x 22 cm. IRC (Internet Relay Chat) may very well turn out to be the world`s most successful hack. In 1988, Jarkko Oikarinen wrote the original IRC program at the University of Oulu, Finland. As he says in his foreword, ""IRC started as one summer trainee`s programming exercise. A hack grew into a software development project that hundreds of people participated in, and then became a worldwide environment where tens of thousands of people now spend time with each other. I have found many of my friends through IRC and learnt a significant part of my present software engineering knowledge while using and working with IRC. That would not have been possible without learning from code examples and hacks from others"". IRC has continued to grow in popularity since its inception. Millions of people from all over the world now use IRC to chat with friends, discuss projects and collaborate on research. With a simple, clearly defined protocol, IRC has become one of the most accessible chat environments, with clients written for a multitude of operating systems. And IRC is more than just a simple chat system it is a network of intercommunicating servers, allowing thousands of clients to connect from anywhere in the world using the IRC protocol. While IRC is easy to get into and many people are happy to use it without being aware of what`s happening under the hood, there are those who hunger for more knowledge, and this book is for them. IRC Hacks is a collection of tips and tools that cover just about everything needed to become a true IRC master, featuring contributions from some of the most renowned IRC hackers, many of whom collaborated on IRC, grouping together to form the channel #irchacks on the freenode IRC network Like all of our Hacks books, there are many different ways to use IRC Hacks. You can read the book from cover to cover, but you might be better served by picking an interesting item from the table of contents and just diving in. If you`re relatively new to IRC, you should considering starting with a few hacks from each progressive chapter. Chapter 1 starts you off by showing you how to connect to IRC, while Chapter 2 acquaints you with the everyday concepts you`ll need to use IRC effectively. Chapter 3 is all about users and channels, and introduces the first pieces of code. Chapter 4 shows you how to make useful enhancements to IRC clients. Chapter 5 is where you will learn the basics about creating IRC bots, with Chapters 6-12 introducing more complex bots that can be used for logging, servicing communities, searching, announcing, networking, managing channels or simply for having fun. Chapter 13 delves into the IRC protocol in more detail, and Chapter 14 demonstrates some interesting alternative methods for connecting to IRC. Finally, Chapter 15 will move you on to new pastures by showing you how to set up your own IRC server. This book presents an opportunity to learn how IRC works and how to make best use of some of the features that have made it the most successful, most scalable, and most mature chat system on this planet. IRC Hacks delves deep into the possibilities. Printed Pages: 442., Shroff Publishers/O`Reilly, 2004<

2004, ISBN: 9788173667480

Shroff Publishers/O`Reilly, 2004. Softcover. New. 15 x 22 cm. IRC (Internet Relay Chat) may very well turn out to be the world`s most successful hack. In 1988, Jarkko Oikarinen wrote th… More...

Shroff Publishers/O`Reilly, 2004. Softcover. New. 15 x 22 cm. IRC (Internet Relay Chat) may very well turn out to be the world`s most successful hack. In 1988, Jarkko Oikarinen wrote the original IRC program at the University of Oulu, Finland. As he says in his foreword, ""IRC started as one summer trainee`s programming exercise. A hack grew into a software development project that hundreds of people participated in, and then became a worldwide environment where tens of thousands of people now spend time with each other. I have found many of my friends through IRC and learnt a significant part of my present software engineering knowledge while using and working with IRC. That would not have been possible without learning from code examples and hacks from others"". IRC has continued to grow in popularity since its inception. Millions of people from all over the world now use IRC to chat with friends, discuss projects and collaborate on research. With a simple, clearly defined protocol, IRC has become one of the most accessible chat environments, with clients written for a multitude of operating systems. And IRC is more than just a simple chat system it is a network of intercommunicating servers, allowing thousands of clients to connect from anywhere in the world using the IRC protocol. While IRC is easy to get into and many people are happy to use it without being aware of what`s happening under the hood, there are those who hunger for more knowledge, and this book is for them. IRC Hacks is a collection of tips and tools that cover just about everything needed to become a true IRC master, featuring contributions from some of the most renowned IRC hackers, many of whom collaborated on IRC, grouping together to form the channel #irchacks on the freenode IRC network Like all of our Hacks books, there are many different ways to use IRC Hacks. You can read the book from cover to cover, but you might be better served by picking an interesting item from the table of contents and just diving in. If you`re relatively new to IRC, you should considering starting with a few hacks from each progressive chapter. Chapter 1 starts you off by showing you how to connect to IRC, while Chapter 2 acquaints you with the everyday concepts you`ll need to use IRC effectively. Chapter 3 is all about users and channels, and introduces the first pieces of code. Chapter 4 shows you how to make useful enhancements to IRC clients. Chapter 5 is where you will learn the basics about creating IRC bots, with Chapters 6-12 introducing more complex bots that can be used for logging, servicing communities, searching, announcing, networking, managing channels or simply for having fun. Chapter 13 delves into the IRC protocol in more detail, and Chapter 14 demonstrates some interesting alternative methods for connecting to IRC. Finally, Chapter 15 will move you on to new pastures by showing you how to set up your own IRC server. This book presents an opportunity to learn how IRC works and how to make best use of some of the features that have made it the most successful, most scalable, and most mature chat system on this planet. IRC Hacks delves deep into the possibilities. Printed Pages: 442., Shroff Publishers/O`Reilly, 2004<

2004, ISBN: 9788173667480

Shroff Publishers/O`Reilly, 2004. Softcover. New. 15 x 22 cm. IRC (Internet Relay Chat) may very well turn out to be the world`s most successful hack. In 1988, Jarkko Oikarinen wrote th… More...

Shroff Publishers/O`Reilly, 2004. Softcover. New. 15 x 22 cm. IRC (Internet Relay Chat) may very well turn out to be the world`s most successful hack. In 1988, Jarkko Oikarinen wrote the original IRC program at the University of Oulu, Finland. As he says in his foreword, ""IRC started as one summer trainee`s programming exercise. A hack grew into a software development project that hundreds of people participated in, and then became a worldwide environment where tens of thousands of people now spend time with each other. I have found many of my friends through IRC and learnt a significant part of my present software engineering knowledge while using and working with IRC. That would not have been possible without learning from code examples and hacks from others"". IRC has continued to grow in popularity since its inception. Millions of people from all over the world now use IRC to chat with friends, discuss projects and collaborate on research. With a simple, clearly defined protocol, IRC has become one of the most accessible chat environments, with clients written for a multitude of operating systems. And IRC is more than just a simple chat system it is a network of intercommunicating servers, allowing thousands of clients to connect from anywhere in the world using the IRC protocol. While IRC is easy to get into and many people are happy to use it without being aware of what`s happening under the hood, there are those who hunger for more knowledge, and this book is for them. IRC Hacks is a collection of tips and tools that cover just about everything needed to become a true IRC master, featuring contributions from some of the most renowned IRC hackers, many of whom collaborated on IRC, grouping together to form the channel #irchacks on the freenode IRC network Like all of our Hacks books, there are many different ways to use IRC Hacks. You can read the book from cover to cover, but you might be better served by picking an interesting item from the table of contents and just diving in. If you`re relatively new to IRC, you should considering starting with a few hacks from each progressive chapter. Chapter 1 starts you off by showing you how to connect to IRC, while Chapter 2 acquaints you with the everyday concepts you`ll need to use IRC effectively. Chapter 3 is all about users and channels, and introduces the first pieces of code. Chapter 4 shows you how to make useful enhancements to IRC clients. Chapter 5 is where you will learn the basics about creating IRC bots, with Chapters 6-12 introducing more complex bots that can be used for logging, servicing communities, searching, announcing, networking, managing channels or simply for having fun. Chapter 13 delves into the IRC protocol in more detail, and Chapter 14 demonstrates some interesting alternative methods for connecting to IRC. Finally, Chapter 15 will move you on to new pastures by showing you how to set up your own IRC server. This book presents an opportunity to learn how IRC works and how to make best use of some of the features that have made it the most successful, most scalable, and most mature chat system on this planet. IRC Hacks delves deep into the possibilities. Printed Pages: 442. NA, Shroff Publishers/O`Reilly, 2004<