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The Customer Rules - Lee Cockerell
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Lee Cockerell:

The Customer Rules - new book

3, ISBN: 9780770435615

ID: 100039780770435615

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the custome The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a DepartmentRule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?"Rule #19: Be a Copycat Rule #25. Treat Every Customer like a RegularRule #39: Don't Try Too HardAs simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customersChock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere. From the Hardcover edition. Customer Service, Marketing & Sales, The Customer Rules~~ Lee Cockerell~~Customer Service~~Marketing & Sales~~9780770435615, en, The Customer Rules, Lee Cockerell, 9780770435615, Crown Business, 03/05/2013, , , , Crown Business, 03/05/2013

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Customer Rules - Crown Publishing Group
book is out-of-stock
(*)

Crown Publishing Group:

Customer Rules - new book

2013, ISBN: 9780770435615

ID: 17299616

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about. The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a DepartmentRule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?"Rule #19: Be a Copycat Rule #25. Treat Every Customer like a RegularRule #39: Don't Try Too HardAs simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customersChock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere. From the Hardcover edition. eBooks, , Customer Rules~~EBook~~9780770435615~~Lee Cockerell, , Customer Rules, Lee Cockerell, 9780770435615, Crown Publishing Group, 03/05/2013, , , , Crown Publishing Group

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MPN: , SKU 17299616 Shipping costs:zzgl. Versandkosten, plus shipping costs
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Customer Rules - Lee Cockerell
book is out-of-stock
(*)
Lee Cockerell:
Customer Rules - new book

ISBN: 9780770435615

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a DepartmentRule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?"Rule #19: Be a Copycat Rule #25. Treat Every Customer like a RegularRule #39: Don't Try Too HardAs simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customersChock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere. From the Hardcover edition. eBooks Customer Rules~~EBook~~9780770435615~~Lee Cockerell Customer Rules

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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - Lee Cockerell
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Lee Cockerell:
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - new book

ISBN: 9780770435615

Lee Cockerell,NOOK Book (eBook), English-language edition,Pub by Crown Publishing Group on 03-05-2013 EBooks Books ~~ Business & Economics~~ Customer Relations The-Customer-Rules~~Lee-Cockerell Crown Publishing Group

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Customer Rules - Cockerell, Lee
book is out-of-stock
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Cockerell, Lee:
Customer Rules - new book

ISBN: 9780770435615

ID: 9780770435615

The 39 Essential Rules for Delivering Sensational Service, The 39 Essential Rules for Delivering Sensational Service, [KW: EPUB ,CUSTOMER SERVICES] <-> <-> EPUB ,CUSTOMER SERVICES

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