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Gratuity
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Gratuity - new book

ISBN: 9780739144220

ID: 17263504

Gratuity is based on interviews with 425 people in more than 50 occupational categories. The respondents from across the U.S. reflect the diversity of the population but have one thing in common: they earn tips. A tip is a price set almost entirely by a customer, less connected to demand than to social code. In the U.S, tipping remains one of our most controversial, confusing, and highly. Gratuity is based on interviews with 425 people in more than 50 occupational categories. The respondents from across the U.S. reflect the diversity of the population but have one thing in common: they earn tips. A tip is a price set almost entirely by a customer, less connected to demand than to social code. In the U.S, tipping remains one of our most controversial, confusing, and highly variable norms. In their own words, respondents present their perspectives regarding their compensation as well as what they like and dislike about work. Understanding what people think about tipping and how tipped employees experience their work provides an understanding of tipping norms that has never been addressed. The evidence in this study indicates that tips do not appear to increase in accordance with inequality, and tips do not alleviate the discomfort of inequality from the perspective of the tipped employee when they are given to demonstrate status over another. Tips may in some cases serve a redistributive function, but they are not consistent with regard to social status. The evidence in this study also indicates that tips are a weak signal of quality and are not likely to serve as an effective monitoring mechanism. People appear to conform to tipping norms for social and emotional rather than strictly rational reasons. Furthermore, conformity to tipping norms is likewise inconsistent across work contexts. One of the principal mechanisms for fostering conformity lies within the organizational hierarchy, and management plays a critical role. The definitive difference between those who like their job and those who do not is the experience with people, particularly management. Every person who interacts with the public encounters people who are rude or disrespectful. The critical lesson for management is that the emotional costs of these interactions can be mitigated by managers who extend trust and support to employees. The absence of trust in the workplace contr. Books, Society and Social Sciences~~Sociology & Anthropology~~Sociology, Gratuity~~Book~~9780739144220~~Richard Seltzer, Holona Leanne Ochs, , , , , , , , , ,, [PU: Lexington Books]

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Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - Richard Seltzer, Holona Leanne Ochs
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Richard Seltzer, Holona Leanne Ochs:

Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - new book

ISBN: 9780739144220

ID: 978073914422

Gratuity is based on interviews with 425 people in more than 50 occupational categories. The respondents from across the U.S. reflect the diversity of the population but have one thing in common: they earn tips. A tip is a price set almost entirely by a customer, less connected to demand than to social code. In the U.S., tipping remains one of our most controversial, confusing, and highly variable norms. In their own words, respondents present their perspectives regarding their compensation as well as what they like and dislike about work. Understanding what people think about tipping and how tipped employees experience their work provides an understanding of tipping norms that has never been addressed. The evidence in this study indicates that tips do not appear to increase in accordance with inequality, and tips do not alleviate the discomfort of inequality from the perspective of the tipped employee when they are given to demonstrate status over another. Tips may in some cases serve a redistributive function, but they are not consistent with regard to social status. The evidence in this study also indicates that tips are a weak signal of quality and are not likely to serve as an effective monitoring mechanism. People appear to conform to tipping norms for social and emotional rather than strictly rational reasons. Furthermore, conformity to tipping norms is likewise inconsistent across work contexts. One of the principal mechanisms for fostering conformity lies within the organizational hierarchy, and management plays a critical role. The definitive difference between those who like their job and those who do not is the experience with people, particularly management. Every person who interacts with the public encounters people who are rude or disrespectful. The critical lesson for management is that the emotional costs of these interactions can be mitigated by managers who extend trust and support to employees. The absence of trust in the workplace contributes to a work environment that impose Richard Seltzer, Holona Leanne Ochs, Books, Social and Cultural Studies, Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees Books>Social and Cultural Studies, Lexington Books

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Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees (Hardback) - Richard Seltzer, Holona Leanne Ochs
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Richard Seltzer, Holona Leanne Ochs:
Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees (Hardback) - hardcover

2010

ISBN: 0739144227

ID: 11241584886

[EAN: 9780739144220], Neubuch, [PU: Lexington Books, United States], Brand New Book. Gratuity is based on interviews with 425 people in more than 50 occupational categories. The respondents from across the U.S. reflect the diversity of the population but have one thing in common: they earn tips. A tip is a price set almost entirely by a customer, less connected to demand than to social code. In the U.S., tipping remains one of our most controversial, confusing, and highly variable norms. In their own words, respondents present their perspectives regarding their compensation as well as what they like and dislike about work. Understanding what people think about tipping and how tipped employees experience their work provides an understanding of tipping norms that has never been addressed. The evidence in this study indicates that tips do not appear to increase in accordance with inequality, and tips do not alleviate the discomfort of inequality from the perspective of the tipped employee when they are given to demonstrate status over another. Tips may in some cases serve a redistributive function, but they are not consistent with regard to social status. The evidence in this study also indicates that tips are a weak signal of quality and are not likely to serve as an effective monitoring mechanism. People appear to conform to tipping norms for social and emotional rather than strictly rational reasons. Furthermore, conformity to tipping norms is likewise inconsistent across work contexts. One of the principal mechanisms for fostering conformity lies within the organizational hierarchy, and management plays a critical role. The definitive difference between those who like their job and those who do not is the experience with people, particularly management. Every person who interacts with the public encounters people who are rude or disrespectful. The critical lesson for management is that the emotional costs of these interactions can be mitigated by managers who extend trust and support to employees. The absence of trust in the workplace contributes to a work environment that impose

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Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - Richard Seltzer#Holona LeAnne Ochs
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Richard Seltzer#Holona LeAnne Ochs:
Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - new book

ISBN: 9780739144220

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Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees Gratuity provides a perspective on nonstandard compensation that demonstrates the process by which tipping norms have an impact on the experiences of workers. Understanding this under-researched perspective reveals a great deal about the role of norms in economic transactions as well as the management practices that shape the work environment and enhance organizational performance. Bücher / Fremdsprachige Bücher / Englische Bücher 978-0-7391-4422-0, Lexington Books

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Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - Richard Seltzer#Holona LeAnne Ochs
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Richard Seltzer#Holona LeAnne Ochs:
Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - new book

ISBN: 9780739144220

ID: 129504139

Gratuity provides a perspective on nonstandard compensation that demonstrates the process by which tipping norms have an impact on the experiences of workers. Understanding this under-researched perspective reveals a great deal about the role of norms in economic transactions as well as the management practices that shape the work environment and enhance organizational performance. Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees Buch (fremdspr.) Bücher>Fremdsprachige Bücher>Englische Bücher, Lexington Books

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Details of the book
Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees
Author:

Seltzer, Richard; Ochs, Holona Leanne

Title:

Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees

ISBN:

9780739144220

Gratuity provides a perspective on nonstandard compensation that demonstrates the process by which tipping norms have an impact on the experiences of workers. Understanding this under-researched perspective reveals a great deal about the role of norms in economic transactions as well as the management practices that shape the work environment and enhance organizational performance.

Details of the book - Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees


EAN (ISBN-13): 9780739144220
ISBN (ISBN-10): 0739144227
Hardcover
Publishing year: 2010
Publisher: Lexington Books
277 Pages
Weight: 0,576 kg
Language: eng/Englisch

Book in our database since 10.03.2012 02:51:28
Book found last time on 02.11.2016 18:37:44
ISBN/EAN: 9780739144220

ISBN - alternate spelling:
0-7391-4422-7, 978-0-7391-4422-0

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