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Essentials of CRM: A Guide to Customer Relationship Management - Bryan Bergeron
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Bryan Bergeron:

Essentials of CRM: A Guide to Customer Relationship Management - new book

2002, ISBN: 9780471206033

ID: 46997664

ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. ´´Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand.´´ --Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence ´´Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership.´´ --John Glaser, PhD, Vice President and CIO, Partners Healthcare System The Wiley Essentials Series-because the business world is always changing...and so should you. Essentials of CRM provides an overview of an increasingly important field of customer relationship management (CRM). Correcting a widespread lack of understanding of CRM at the CEO level, this book provides senior-level executives with a solid foundation of what CRM is and how a good customer relationship management system should work. Bücher > Fremdsprachige Bücher > Englische Bücher Taschenbuch 30.01.2002, John Wiley & Sons Inc, .200

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Essentials of CRM: A Guide to Customer Relationship Management - Bryan Bergeron
book is out-of-stock
(*)

Bryan Bergeron:

Essentials of CRM: A Guide to Customer Relationship Management - new book

ISBN: 9780471206033

ID: b7bbaf89d1282fb4088690e4ef44fb54

Essentials of CRM provides an overview of an increasingly important field of customer relationship management (CRM). Correcting a widespread lack of understanding of CRM at the CEO level, this book provides senior-level executives with a solid foundation of what CRM is and how a good customer relationship management system should work. ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. "Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand." --Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence "Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership." --John Glaser, PhD, Vice President and CIO, Partners Healthcare System The Wiley Essentials Series-because the business world is always changing...and so should you. Bücher / Fremdsprachige Bücher / Englische Bücher 978-0-471-20603-3, John Wiley & Sons Inc

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Essentials of CRM: A Guide to Customer Relationship Management - Bryan Bergeron
book is out-of-stock
(*)
Bryan Bergeron:
Essentials of CRM: A Guide to Customer Relationship Management - new book

ISBN: 9780471206033

ID: b7bbaf89d1282fb4088690e4ef44fb54

Essentials of CRM provides an overview of an increasingly important field of customer relationship management (CRM). Correcting a widespread lack of understanding of CRM at the CEO level, this book provides senior-level executives with a solid foundation of what CRM is and how a good customer relationship management system should work. ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. "Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand." --Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence "Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership." --John Glaser, PhD, Vice President and CIO, Partners Healthcare System The Wiley Essentials Series-because the business world is always changing...and so should you. Bücher / Fremdsprachige Bücher / Englische Bücher 978-0-471-20603-3, Wiley John + Sons

New book Buch.de
Nr. 1362871 Shipping costs:Bücher und alle Bestellungen die ein Buch enthalten sind versandkostenfrei, sonstige Bestellungen innerhalb Deutschland EUR 3,-, ab EUR 20,- kostenlos, Bürobedarf EUR 4,50, kostenlos ab EUR 45,-, Versandfertig in 1 - 2 Wochen, DE. (EUR 0.00)
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Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series) - Bergeron, Bryan
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Bergeron, Bryan:
Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series) - Paperback

2013, ISBN: 9780471206033

ID: 900767959

Wiley. 1. Paperback. Used; Good. 06/05/2013, Wiley

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Essentials of Crm: a Guide to Customer Relationship Management (Essentials Series) - Bryan Bergeron
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Bryan Bergeron:
Essentials of Crm: a Guide to Customer Relationship Management (Essentials Series) - Paperback

ISBN: 9780471206033

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Details of the book
Essentials of CRM: A Guide to Customer Relationship Management
Author:

Bergeron, Bryan P.

Title:

Essentials of CRM: A Guide to Customer Relationship Management

ISBN:

9780471206033

ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. "Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand." -Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence "Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership." -John Glaser, PhD, Vice President and CIO, Partners Healthcare System The Wiley Essentials Series-because the business world is always changing...and so should you.

Details of the book - Essentials of CRM: A Guide to Customer Relationship Management


EAN (ISBN-13): 9780471206033
ISBN (ISBN-10): 0471206032
Paperback
Publishing year: 2002
Publisher: John Wiley & Sons
220 Pages
Weight: 0,331 kg
Language: eng/Englisch

Book in our database since 24.10.2007 21:22:43
Book found last time on 14.11.2016 15:25:46
ISBN/EAN: 9780471206033

ISBN - alternate spelling:
0-471-20603-2, 978-0-471-20603-3

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