ISBN: 9780471494393
In the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks i… More...
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2001, ISBN: 9780471494393
John Wiley & Sons, Paperback, Auflage: 3Rev Ed, 256 Seiten, Publiziert: 2001-01-02T00:00:01Z, Produktgruppe: Book, Hersteller-Nr.: line drawings, tables, index, 0.42 kg, Verkaufsrang: 164… More...
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2000, ISBN: 0471494399
[EAN: 9780471494393], Neubuch, [PU: John Wiley & Sons], BUSINESS & ECONOMICS MANAGEMENT DIENSTLEISTUNGSSEKTOR SERVICEPOLITIK STRATEGIC STRATEGISCHES WIRTSCHAFT U. DIENSTLEISTUNGSUNTERNEHM… More...
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2001, ISBN: 9780471494393
Wiley, 2001-01-02. Paperback. New. New. In shrink wrap. Looks like an interesting title!, Wiley, 2001-01-02, 6
Biblio.co.uk |
2001, ISBN: 9780471494393
Paperback, New book, Size: 9x6x0; New. In shrink wrap. Looks like an interesting title!, [PU: Wiley]
alibris.com |
ISBN: 9780471494393
In the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks i… More...
2001, ISBN: 9780471494393
John Wiley & Sons, Paperback, Auflage: 3Rev Ed, 256 Seiten, Publiziert: 2001-01-02T00:00:01Z, Produktgruppe: Book, Hersteller-Nr.: line drawings, tables, index, 0.42 kg, Verkaufsrang: 164… More...
2000
ISBN: 0471494399
[EAN: 9780471494393], Neubuch, [PU: John Wiley & Sons], BUSINESS & ECONOMICS MANAGEMENT DIENSTLEISTUNGSSEKTOR SERVICEPOLITIK STRATEGIC STRATEGISCHES WIRTSCHAFT U. DIENSTLEISTUNGSUNTERNEHM… More...
2001, ISBN: 9780471494393
Wiley, 2001-01-02. Paperback. New. New. In shrink wrap. Looks like an interesting title!, Wiley, 2001-01-02, 6
2001, ISBN: 9780471494393
Paperback, New book, Size: 9x6x0; New. In shrink wrap. Looks like an interesting title!, [PU: Wiley]
Bibliographic data of the best matching book
Details of the book - Service Management 3e: Strategy and Leadership in Service Business
EAN (ISBN-13): 9780471494393
ISBN (ISBN-10): 0471494399
Hardcover
Paperback
Publishing year: 2001
Publisher: John Wiley & Sons
256 Pages
Weight: 0,408 kg
Language: eng/Englisch
Book in our database since 2007-03-01T11:56:02-05:00 (New York)
Detail page last modified on 2023-09-20T17:53:10-04:00 (New York)
ISBN/EAN: 0471494399
ISBN - alternate spelling:
0-471-49439-9, 978-0-471-49439-3
Alternate spelling and related search-keywords:
Book author: normann, richard, norman rich
Book title: service, strategy and management, business management, leadership
Information from Publisher
Author: Richard Normann
Title: Service Management - Strategy and Leadership in Service Business
Publisher: John Wiley & Sons
234 Pages
Publishing year: 2000-10-13
Weight: 0,410 kg
Language: English
48,90 € (DE)
No longer receiving updates
152mm x 228mm x 18mm
BC; Hardcover, Softcover / Wirtschaft/Management; Strategisches Management; Business & Management; Dienstleistungssektor; Management; Servicepolitik; Strategic Management; Strategisches Management; Wirtschaft u. Management; Strategisches Management
The Myth and Reality of a Service Society. The New Economic Equation. Service Management Systems. Dynamic Diagnosis: Virtuous Circles and Vicious Circles. The Service Concept. Why Strategic Human Resource Development? Getting People to Grow. The Client as Customer-the Client as Coproducer. Technology, Tools and Setting. Image. The Art and Science of Pricing. Creating, Reproducing and Refining Business Ideas. Diversification and Internationalization. Quality. Culture and Dominating Ideas as Management Tools. Change and Leadership. References. Index.More/other books that might be very similar to this book
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